Edna Farmer
Maywood
Summary
Dedicated Pharmacy Operations Manager enthusiastic about helping diverse people and offering experience with regulatory requirements. Knowledgeable in the pharmaceutical and healthcare industry. Well-versed in recruiting, training and managing employees to provide exceptional services. Highly organized and hardworking with excellent planning and program management skills.
Overview
27
27
years of professional experience
Work History
Pharmacy Operations Manager
Walgreens
05.2021 - Current
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
- Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed policies and procedures for effective pharmacy management.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Collaborated with store manager to maintain daily operations.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Analyzed data on dispensing errors to identify trends, leading to the implementation of targeted strategies for error reduction.
Senior Certified Pharmacy Technician
Walgreens
06.1997 - Current
- Enhanced pharmacy efficiency by streamlining medication dispensing processes and implementing inventory management systems.
- Reduced medication errors by conducting thorough drug utilization reviews and providing patient counseling on proper usage.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Demonstrates and function in a safe manner including infection control practices for disease prevention by washing hands, ensuring isolation procedures and all necessary precautions.
- Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
- Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
- Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Streamlined insurance billing procedures to expedite claims processing while reducing errors related to inaccurate coding or incomplete information submission.
- Developed strong relationships with pharmaceutical representatives for optimal pricing negotiations, ultimately resulting in cost savings for the pharmacy and its customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
Certificate - Pharmacy Technology
Malcolm X College
Chicago, IL06.1994
High School Diploma -
John Marshall Metropolitan High School
Chicago, IL06.1991
Skills
- Prescription Verification
- Workflow Optimization
- Medication Dispensing
- Patient Counseling
- Pharmacy Management
- Team Leadership
- Problem Solving
- Customer Service
- Quality Control
- Employee Supervision
- Insurance Billing
- Pharmaceutical Knowledge
Accomplishments
I accomplished getting certified and senior certified while being employed and obtained a leadership position as a Senior Certified Technician . Later on I earned a second leadership role as a Pharmacy Operations Manager.
Timeline
Pharmacy Operations Manager
Walgreens
05.2021 - Current
Senior Certified Pharmacy Technician
Walgreens
06.1997 - Current
Certificate - Pharmacy Technology
Malcolm X College
High School Diploma -
John Marshall Metropolitan High School
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