Edmund Massie
Marion
Summary
Dynamic professional with a proven track record at Menards, Inc., excelling in team leadership and customer service. Successfully developed training programs that enhanced team performance and operational efficiency. Skilled in problem-solving and task delegation, with a strong background in process improvements as an Auto Body Technician at Ford Motor Company.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
2026
2026
years of professional experience
Work History
Asst Manager
Menards, Inc
02.2018 - 12.2025
- Led team in daily operations, ensuring high standards of customer service and store presentation.
- Developed and implemented training programs for new staff, enhancing team performance and product knowledge.
- Coordinated with department managers to streamline processes, improving overall operational efficiency.
- Oversaw scheduling and staffing, balancing labor costs with business needs to maintain service levels.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Auto Body Technician
Ford Motor Company
2017 - 2018
- Conducted comprehensive vehicle inspections to assess collision damage and repair needs.
- Utilized advanced tools and equipment for bodywork and frame repairs, ensuring precision and quality.
- Implemented process improvements that reduced turnaround time for vehicle repairs while maintaining high standards.
- Diagnosed mechanical issues related to body damage, recommending appropriate solutions for repairs.
- Maintained accurate records of repairs performed, parts used, and timesheets for billing purposes.
Stagehand
I.A.T.S.E Local 17
2015 - 2017
- Operated stage equipment, ensuring seamless setup and breakdown for various productions.
- Assisted with lighting and sound checks, maintaining high-quality production standards.
- Collaborated with crew members to execute stage transitions efficiently during live events.
- Coordinated with production teams to align technical requirements with performance schedules.
- Demonstrated flexibility in adapting responsibilities as needed due to unexpected circumstances or last-minute changes before showtime.
Education
Associate of Science - Auto Collision
John A Logan College
Carterville, IL05-2018
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Task delegation
- Conflict resolution
Timeline
Asst Manager
Menards, Inc
02.2018 - 12.2025
Auto Body Technician
Ford Motor Company
2017 - 2018
Stagehand
I.A.T.S.E Local 17
2015 - 2017
Associate of Science - Auto Collision
John A Logan College