EDITH DIAZ
Moline
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Manager
Los Amigos Restaurant
12.2020 - Current
- Manage daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Track daily sales transactions and invoices for accurate and updated financial reporting.
- Monitor inventory of supplies and purchase orders to maintain adequate stock levels.
- Effectively manage payroll and timekeeping.
- Manage staff schedules and maintain adequate coverage for all shifts.
- Train staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Carefully interview, select, train, and supervise staff.
- Promote positive atmosphere and go above and beyond to guarantee each customer receives exceptional food and service.
Mortgage Processor
GreenState Credit Union
11.2021 - 04.2024
- Optimized workflow efficiency by prioritizing tasks based on client needs and deadlines, ensuring timely completion of loans.
- Reduced loan application processing time by diligently reviewing and verifying applicant information.
- Mitigated risks for financial institutions by conducting comprehensive background checks on potential borrowers.
- Ensured seamless handover of approved loans to the closing department by providing complete and accurate documentation packages.
- Collaborated with Loan Officers and underwriters to provide timely, accurate service for clients throughout entire mortgage process, with an average of 40 mortgage applications per month.
- Enhanced customer experience by proactively addressing potential issues during the application process, resulting in increased client satisfaction and referrals.
- Achieved higher success rate in closing loans by maintaining open communication channels between all parties involved in the transaction process.
Manager
Ascentra Credit Union
06.2015 - 09.2021
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Examined customer loan applications for loan approvals and denials.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Improved cross-selling success through targeted training and employee incentives.
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
- Cross-sold credit cards, loans and other bank products.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Education
Moline High School
Moline, ILSkills
- Customer service
- Team leadership
- Effective verbal and written communication
- Proficient in Spanish and English
- Adaptability and flexibility
- Computer skills
- Coaching and mentoring
- Multitasking Abilities
Timeline
Mortgage Processor
GreenState Credit Union
11.2021 - 04.2024
Manager
Los Amigos Restaurant
12.2020 - Current
Manager
Ascentra Credit Union
06.2015 - 09.2021
Moline High School
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