Edis Jasaragic
Chicago
Summary
Dedicated and detail-oriented professional with a strong background in healthcare support, operations coordination, and client relations. Experienced in providing patient-centered care, supporting clinical teams with medical procedures, and maintaining accurate documentation in compliance-driven environments. Proven success in coordinating staffing and billing operations for multiple healthcare facilities, streamlining administrative workflows, and delivering exceptional service across diverse roles. Known for strong organizational skills, clear communication, and the ability to thrive in fast-paced, collaborative settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
10.2025 - Current
- Managed medication inventory, ensuring availability and compliance with safety regulations.
- Assisted pharmacists in preparing and dispensing prescriptions accurately.
- Provided exceptional customer service, resolving inquiries and concerns effectively.
- Conducted regular quality checks on medications, maintaining high standards of accuracy.
- Led inventory audits, identifying discrepancies and streamlining stock management processes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Implemented process improvements to enhance workflow efficiency and reduce wait times.
Patient Care Technician
North Shore Hospital
06.2024 - 06.2025
- Delivered high-quality, patient-centered care by implementing individualized care plans and supporting daily living activities, including feeding, mobility assistance, and room management, to promote comfort and safety.
- Accurately documented patient information, assisted with specimen collection, and maintained organized medical records to support care continuity and compliance with clinical protocols.
- Collaborated with registered nurses to collect and monitor vital signs, perform EKGs, assist with ultrasounds and catheter care, facilitate ambulation, and prepare patients for discharge in accordance with established care standards.
- Assisted nursing staff with patient care tasks, ensuring comfort and safety for diverse patient populations..
- Maintained accurate patient records and documentation, ensuring compliance with hospital protocols.
- Collaborated with multidisciplinary teams to streamline workflows and improve overall patient experiences.
Operations Coordinator
CareerStaff Unlimited
06.2021 - 07.2024
- Coordinated onboarding and staffing logistics for 40+ healthcare facilities, ensuring smooth integration of new personnel and alignment with organizational and compliance standards.
- Partnered with healthcare leadership to deliver client training, maintain accurate HR and operational records, and uphold confidentiality and documentation accuracy across departments.
- Oversaw weekly billing operations by reconciling client hours, identifying and resolving discrepancies, and collaborating with finance teams to ensure accurate revenue reporting and audit readiness.
- Coordinated resource allocation to optimize operational efficiency and meet project deadlines.
- Developed and maintained tracking systems for project milestones, ensuring timely updates and communication.
- Managed logistics for staffing needs, enhancing workforce planning and execution across projects.
- Implemented quality control measures to ensure compliance with operational standards and best practices.
- Analyzed operational data to identify trends, recommending process improvements for increased productivity.
Sales Associate
Autobarn Nissan of Evanston
09.2020 - 06.2021
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted clients in product selection, providing tailored recommendations based on needs.
- Trained new sales associates on product knowledge, sales techniques, and dealership processes for improved performance.
- Implemented follow-up strategies for leads, increasing conversion rates through persistent communication efforts.
- Streamlined customer onboarding processes to improve satisfaction and reduce time from sale to delivery.
- Implemented promotional displays, increasing product visibility and driving sales growth.
- Collaborated with management to develop strategies for improving sales processes and workflows.
- Developed strong relationships with customers to enhance sales opportunities and foster repeat business.
- Conducted vehicle presentations, highlighting features and benefits to drive customer interest and engagement.
Medical Assistant Intern
Innovative Dermatology
04.2016 - 05.2019
- Prepared examination and procedure rooms by sterilizing instruments, organizing medical supplies, and ensuring strict adherence to infection control and safety protocols.
- Assisted physicians during dermatological procedures, maintaining a sterile field and providing efficient chairside support to optimize patient comfort and workflow.
- Conducted patient intake assessments by recording vital signs, documenting medical histories, administering prescribed medications, and supporting post-procedure care, including wound management and patient education.
- Assisted in patient intake and scheduling, ensuring efficient flow of daily operations.
- Implemented an inventory management system, reducing supply shortages and improving availability of materials.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Prepared lab specimens for diagnostic evaluation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Education
Bachelor of Science - Biology
University of Illinois At Chicago
Chicago, IL05-2020
Post-Degree - Applied Sciences
Northeastern Illinois University
Chicago, IL05-2023
Skills
- Scientific and Clinical Knowledge
- Compliance
- Workflow optimization
- Technical Proficiency
- Confidentiality and HIPAA
- Staff development
- Quality assurance and control
- Prioritization and organization
- Relationship building
Certification
- Nursing Assistant Training Program — Career Training Center of Chicago
Completed January 7, 2020
Languages
Bosnian
Native/ Bilingual
Croatian
Full Professional
Timeline
Pharmacy Technician
CVS Pharmacy
10.2025 - Current
Patient Care Technician
North Shore Hospital
06.2024 - 06.2025
Operations Coordinator
CareerStaff Unlimited
06.2021 - 07.2024
Sales Associate
Autobarn Nissan of Evanston
09.2020 - 06.2021
Medical Assistant Intern
Innovative Dermatology
04.2016 - 05.2019
Bachelor of Science - Biology
University of Illinois At Chicago
Post-Degree - Applied Sciences
Northeastern Illinois University