Edina Handanovic
Chicago
Summary
Highly motivated server in hospitality with thorough preparation for providing exceptional service. Skilled in customer engagement, multitasking, and maintaining clean and organized workspace. Strong focus on team collaboration and achieving results, ensuring adaptability with changing needs. Known for reliability, friendly demeanor, and ability to create welcoming environment.
Overview
10
10
years of professional experience
Work History
Cocktail Server
Waldorf Astoria Chicago
Chicago, IL
10.2024 - Current
- Delivered exceptional service to guests in high-pressure environments, ensuring satisfaction and loyalty.
- Managed multiple drink orders efficiently during peak hours, maintaining accuracy and speed.
- Trained new staff on menu offerings and service protocols, enhancing team performance and guest experience.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Hostess
Zbar at The Peninsula Hotel
04.2023 - 10.2024
- Courteously answer phone calls, welcome and seat guests, and present menus
- Prepare seat arrangements and organize reservations to ensure guest satisfaction
- Monitor dining room for proper cleanliness and supply levels
- Greeted and escorted customers to their table as soon as seating was available
- Maintained warm and professional manner while interacting with guests by phone and in person
- Charged with creating table arrangements and booking reservations
- Organized table plans and booking reservations
Server
Roberts Pizza & Dough Co.
05.2021 - 04.2023
- Served guests in a fastpaced restaurant environment
- Maintained a high level of customer service throughout each shift
- Gained knowledge of menu items and ingredients to assist customers with dietary restrictions
- Provide menu and recommend food and drink options based on customer queries
- Described daily specials and recommended popular dishes on request
- Accurately record and submit each guest’s food order to the kitchen staff
Server
Valley Lodge
08.2020 - 05.2021
- Deliver meals to table promptly to ensure all food is served hot
- Greeted customers and offered to take an order or check back
- Offered upsell suggestions and ideas for [appetizers, beverages, and desserts]
- Stocked and restocked [beverages, garnishes, and glassware and silverware] as needed
- Distribute food and drink menus to customers and answer any questions about [order options or daily specials]
Server
Gyu Kaku Japanese BBQ
06.2018 - 02.2020
- Optimize service quality by actively listening and responding to customer requests
- Accurately record orders on [Xonos] POS system and cash out customers after each meal
- Collaborated on a team comprising various [kitchen staff, barbacks, bussers, waiters, and hosts and hostesses]
Cashier
The Home Depot
04.2016 - 06.2018
- Processed customer payments for goods and services using cash, credit cards, and checks
- Greeted customers and responded to their inquiries in an efficient and friendly manner
- Assisted customers with returns and exchanges
- Followed company policies and procedures for handling cash and other forms of payment
- Operated and balanced cash register and point of sale terminals
Education
High School -
Lake View High School
Chicago, IL06.2015
Skills
- Service- Oriented
- Warm and Friendly
- Team Player
- Cool Under Pressure
- Relationship Building
- Verbal and Written Communication
- Handling large groups
Languages
Serbo- Croatian
Interests
- Hiking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Strategy Games
Timeline
Cocktail Server
Waldorf Astoria Chicago
10.2024 - Current
Hostess
Zbar at The Peninsula Hotel
04.2023 - 10.2024
Server
Roberts Pizza & Dough Co.
05.2021 - 04.2023
Server
Valley Lodge
08.2020 - 05.2021
Server
Gyu Kaku Japanese BBQ
06.2018 - 02.2020
Cashier
The Home Depot
04.2016 - 06.2018
High School -
Lake View High School