Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Edin Durmic

Streamwood

Summary

Resourceful and dependable professional with hands-on experience in dispatching, customer support, and sales. At Roadside Protect, I’ve managed time-sensitive service calls and towing operations while keeping customers calm and informed — even in high-stress situations. My background also includes hitting sales targets at Kratos and handling day-to-day customer needs at Oberweis. Whether I’m solving problems over the phone or keeping operations running behind the scenes, I bring focus, clear communication, and a commitment to getting things done right.

Overview

3
3
years of professional experience

Work History

Customer and Dispatching Service Representative

Roadside Protect
01.2024 - Current
  • Assisted in resolving any discrepancies related to billing or service issues for customers.
  • Maintained accurate records of all incoming dispatches and towing status updates.
  • Responded quickly and accurately to emergency situations ensuring minimal disruption in services provided.
  • Demonstrated excellent customer service skills by promptly responding to customer inquiries and complaints.

Salesman

Kratos Business Executives
05.2023 - 11.2023
  • Negotiated contracts and prices with clients to exceed sales goals.
  • Recognized for outstanding achievement in meeting monthly targets for revenue generation.
  • Communicated product features, advantages, and benefits to customers.

Customer Service Cashier

Oberweis and Dairy Inc.
02.2022 - 05.2023
  • Maintained cleanliness at the checkout area by wiping down counters, sweeping floors.
  • Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively.
  • Assisted customers with product selection, inquiries, and order customization requests.
  • Used POS system to compute accurate sales prices for purchase transactions.

Education

High School Diploma -

Lake Park Highschool
Roselle, IL
12.2023

Skills

  • Call center experience
  • Dispatching experience
  • Multitasking and organization
  • Active listening
  • Data entry
  • Google Workspace
  • Customer service
  • Fast learner with experience adapting to new software's

LANGUAGES

Bosnian Fluent

Timeline

Customer and Dispatching Service Representative

Roadside Protect
01.2024 - Current

Salesman

Kratos Business Executives
05.2023 - 11.2023

Customer Service Cashier

Oberweis and Dairy Inc.
02.2022 - 05.2023

High School Diploma -

Lake Park Highschool
Edin Durmic