Edgar Ortega
Burlington Coat Factoy
Chicago
3
Languages
1
Certification
7
years of professional experience
Detail-oriented Dialysis Patient Care Technician experienced in hemodialysis procedures and infection control. Delivered safe treatment and ensured patient comfort through effective monitoring of vital signs and accurate documentation. Fostered team collaboration and provided patient-focused service, contributing to reliable healthcare delivery.
Work History
Dialysis Patient Care Technician
1 Year 3 Months- Monitored patient vital signs before, during, and after dialysis treatments.
- Prepared dialysis machines and supplies for scheduled patient procedures.
- Supported registered nurses with patient assessments, access care, and treatment setup.
- Documented treatment data accurately in electronic health records.
- Maintained strict infection control standards throughout dialysis station cleaning and disinfection.
- Observed patient responses during treatment and reported concerns promptly to clinical staff.
- Inspected dialysis equipment and water systems to ensure safe, reliable operation.
- Assisted with patient positioning, comfort measures, and transport between treatment areas.
- Reduced infection risk by strictly adhering to all infection control protocols and properly disposing of biohazard materials.
- Ensured accurate documentation of all relevant patient information including vital signs and treatment specifics for each dialysis session.
- Assisted nurses in monitoring patients during dialysis treatments, ensuring timely intervention for any complications.
- Developed strong relationships with patients'' families through open communication channels and consistent updates on progress or setbacks in treatment plans.
- Eased patient anxiety during treatment by providing personalized attention, answering questions, and offering emotional support as needed.
- Educated patients on proper self-care techniques to manage kidney disease symptoms more effectively at home.
Burlington Cashier
2 Years 2 Months- Delivered courteous customer service, answered questions, and resolved checkout concerns efficiently.
- Processed customer transactions accurately using POS systems and verified payment methods.
- Handled returns, exchanges, and price adjustments while maintaining policy compliance.
- Balanced cash drawers and resolved register discrepancies with careful attention to detail.
- Supported front-end operations by bagging merchandise and maintaining organized checkout areas.
- Applied store promotions and loyalty offers to improve customer satisfaction at register.
- Trained new cashiers on transaction procedures, cash handling, and service standards.
- Monitored checkout flow and coordinated with associates to reduce wait times.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Popeyes General Manager
5 Years 5 Months- Directed daily restaurant operations to maintain service speed, food quality, and guest satisfaction.
- Managed staffing schedules, labor allocation, and shift coverage to support consistent store performance.
- Trained team members on service standards, food safety, and operational procedures.
- Monitored inventory levels, ordering, and stock rotation to prevent shortages and waste.
- Resolved customer concerns promptly to protect brand reputation and repeat business.
- Coached shift leaders and crew members to strengthen accountability, productivity, and team morale.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee evaluations, and contract details.
Education
Associate of Applied Science - Biology
Bachelor of Science - Modern Biology
- Honoree of [NSLS Honor Society,2026]
- 3.4 GPA
Skills
Hemodialysis procedures
Sterility maintenance
Fluid management
Vital signs monitoring
Measuring vital signs
Patient engagement measures
Patient education
Infection control standards
Vital signs assessment
HIPAA compliance
Team coordination
Patient comfort
Certification
- PT - Phlebotomy Technician
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Dialysis Patient Care Technician
Total Renal Care
07.2025 - CurrentRead More
Burlington Cashier
Burlington Coat Factoy
08.2024 - CurrentRead More
Popeyes General Manager
Popeyes
05.2019 - 10.2024Read More
Lousiana State University At Alexandria
Bachelor of Science from Modern Biology
Read More
Malcolm X College
Associate of Applied Science from Biology
Read More