Edgar L Brown III
Milan
Summary
Dynamic bartender with extensive experience in fine dining and casual bar environments, dedicated to delivering exceptional customer service and maintaining the highest standards of food safety. Proficient mixologist with a diverse repertoire of crafted drink recipes, ensuring a memorable experience for every guest. Passionate about creating a welcoming atmosphere while skillfully managing high-volume service demands. Committed to continuous improvement and staying updated on industry trends to enhance beverage offerings.
Overview
7
7
years of professional experience
Work History
Bartender
The Blackhawk Hotel
05.2023 - Current
- Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes.
- Monitored open bar tabs, closed out bills for departing patrons and processed cash and credit transactions.
- Handled customer payments, reported tip amounts and balanced cash drawers.
- Spoke with customers and recommended specials to build rapport and cultivate customer loyalty.
- Remembered customer preferences and past orders, enhancing customer satisfaction and fostering sense of loyalty.
- Trained new bartenders in customer service, bar equipment safety and drink preparation techniques.
- Created new recipes, outlined steps, and training staff on correct preparation.
Bartender
The Shine Box
02.2024 - 10.2024
- Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes.
- Monitored open bar tabs, closed out bills for departing patrons and processed cash and credit transactions.
- Handled customer payments, reported tip amounts and balanced cash drawers.
- Spoke with customers and recommended specials to build rapport and cultivate customer loyalty.
- Remembered customer preferences and past orders, enhancing customer satisfaction and fostering sense of loyalty.
- Trained new bartenders in customer service, bar equipment safety and drink preparation techniques.
Armed Security Officer
Global Security Services Inc.
12.2023 - 10.2024
- Inspected building equipment and systems regularly to locate and correct tampering.
- Patrolled building and reviewed CCTV to help prevent and control theft, vandalism, and unauthorized access problems.
- Stayed calm and level-headed in face of wide-ranging security concerns.
- Interacted with staff and visitors professionally with positive and knowledgeable approach.
- Escorted individuals safely in and out of buildings during late hours or in sensitive situations.
Bartender
Bowlmor Lanes
08.2022 - 03.2023
- Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes.
- Monitored open bar tabs, closed out bills for departing patrons and processed cash and credit transactions.
- Handled customer payments, reported tip amounts and balanced cash drawers.
- Experimented with uncommon ingredients and flavor profiles to craft unique and innovative cocktail creations.
- Spoke with customers and recommended specials to build rapport and cultivate customer loyalty.
- Used POS system to process cash and credit card transactions.
- Remembered customer preferences and past orders, enhancing customer satisfaction and fostering sense of loyalty.
Bartender
FANDOM
08.2022 - 11.2022
- Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes.
- Greeted patrons seated at bar, provided menus and memorized or recorded drink and food orders.
- Monitored open bar tabs, closed out bills for departing patrons and processed cash and credit transactions.
- Handled customer payments, reported tip amounts and balanced cash drawers.
- Remembered customer preferences and past orders, enhancing customer satisfaction and fostering sense of loyalty.
- Spoke with customers and recommended specials to build rapport and cultivate customer loyalty.
- Experimented with uncommon ingredients and flavor profiles to craft unique and innovative cocktail creations.
Shift Manager
Walgreens
05.2021 - 08.2022
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
- Reported losses, employee behavioral issues, complaints and operational issues to upper-level management.
- Balanced accounts and conducted nightly audits to keep bookkeeping documentation up-to-date.
- Addressed and resolved customer inquiries and complaints to restore satisfaction.
- Developed strategies to increase sales and profitability.
- Led and directed team members on effective methods, operations and procedures.
- Delivered exceptional service and addressed customer challenges with tact and diplomacy.
- Assessed cash drawers to make daily shift deposits.
- Controlled inventory by performing proper receiving and stocking duties.
- Cleaned and maintained all areas of business to promote tidy, visually appealing image.
- Oversaw opening and closing duties and delegated tasks to team members for optimal productivity.
Correctional Officer
State Of Illinois- Department Of Correction
02.2019 - 05.2021
- Monitored perimeters, gates and internal doorways during patrols and surveillance camera shifts.
- Observed inmates continuously to maintain safety and enforce facility rules.
- Inspected living areas and personal belongings regularly to detect and seize contraband.
- Supervised and documented inmate movements transporting to and from detention facilities, programs and community services.
- Intervened during fights and disturbances to stop unauthorized behaviors and restore order.
- Modeled healthy behaviors to promote safe and positive interactions between inmates and staff.
- Managed inmate custody and security throughout correctional facility, in courthouse and during transportation.
- Used and maintained keycards, two-way radios and weapons with strong regard to safety protocols.
- Escorted offenders within and outside institution, maintaining stringent control and awareness to reduce risks.
- Communicated with visitors to explain policies and complete searches prior to authorized entry.
- Coordinated secure and safe visitation between inmates and personal contacts.
- Applied training in conflict-resolution and communication to interact professionally with inmates, staff and general public.
- Maintained vigilance to identify conflict and dangerous behaviors prior to escalation.
- Performed scheduled inmate counts and reported discrepancies or initiated lock-downs.
Security Officer
Isle Of Capri Casino
09.2018 - 02.2019
- Directed individuals through security processes, clearly explaining policies, and procedures.
- Collaborated with law enforcement personnel, emergency response management and public safety teams to address incidents.
- Prohibited access to restricted areas, checking and verifying identification, credentials, and documents.
- Initiated formal evictions of disorderly persons when directed by supervisor.
- Employed tactful and diplomatic communication to interact with diverse populations.
- Monitored security console and handled incoming telephone calls for security-related matters.
Education
Associate of Arts - General Studies
Black Hawk College
Moline, IL05-2025
Skills
- Cash Register Operation
- Professional Service Standards
- Honest and Dependable
- Decision Making
- Handling Difficult Customers
- Active Listening
- Attention to Detail
- Sales Development
- Problem-Solving
- Multitasking
- Creative Mixology
- Promote sales
- Supply and Inventory Maintenance
- Customer Service
Community Service
- Girl Scouts of America, Volunteer Troop Leader, 2024, Current
- Black Hawk College, Vice President of Student Government Association, 2023-2025
- Logan Elementary, Parent-Mentor, 2025
Timeline
Bartender
The Shine Box
02.2024 - 10.2024
Armed Security Officer
Global Security Services Inc.
12.2023 - 10.2024
Bartender
The Blackhawk Hotel
05.2023 - Current
Bartender
Bowlmor Lanes
08.2022 - 03.2023
Bartender
FANDOM
08.2022 - 11.2022
Shift Manager
Walgreens
05.2021 - 08.2022
Correctional Officer
State Of Illinois- Department Of Correction
02.2019 - 05.2021
Security Officer
Isle Of Capri Casino
09.2018 - 02.2019
Associate of Arts - General Studies
Black Hawk College
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