Eddie Rosa
Chicago
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Senior QA Engineer
Life360
03.2025 - Current
- Advised developers on problems with databases, performance and other issues.
- Documented testing procedures for developers and future testing use.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Kept scripts and test cases updated with current requirements.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Passionate about learning and committed to continual improvement.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Developed formal test plans for personal use and use by colleagues.
- Completed regression tests of new software builds to assess performance and success of bug fixes.
- Reproduced defects and documented findings.
- Identified delivery risks for ongoing projects, developing strategies to avoid delays.
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Conducted regression testing, analyzed results, and submitted observations to development team.
- Participated in available trainings to improve software knowledge.
- Reviewed requirements, specifications, and technical design documents to provide timely and meaningful feedback.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
QA Engineer II
Life360
09.2023 - 04.2025
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Advised developers on problems with databases, performance and other issues.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Kept scripts and test cases updated with current requirements.
- Documented testing procedures for developers and future testing use.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Created comprehensive test plans, test scripts, and use cases to support testing objectives.
- Collaborated with other departments to facilitate successful project completion.
- Tracked test reports and failures determined by root cause data trends.
- Wrote protocols, qualification documents, test plans and test reports for quality assurance purposes.
- Optimized test cases to maximize success of manual software testing.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Conducted regression testing, analyzed results, and submitted observations to development team.
- Designed testing scenarios for usability testing.
- Incorporated delivery requirements into planning of testing schedules.
- Reviewed requirements, specifications, and technical design documents to provide timely and meaningful feedback.
- Participated in available trainings to improve software knowledge.
QA Engineer
Life360
09.2022 - 09.2023
- Contributed to root cause analysis to determine core reason for failures and errors.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Kept scripts and test cases updated with current requirements.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Advised developers on problems with databases, performance and other issues.
- Documented testing procedures for developers and future testing use.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Support Engineer
Jiobit
03.2022 - 09.2022
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Researched and identified solutions to technical problems.
Customer Service Representative
Jiobit
06.2021 - 03.2022
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and backed up other customer service managers.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
Service Technician
Ricoh USA
12.2019 - 02.2021
- Adhered to safety protocols and policies to reduce workplace hazards.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Tested systems, noting issues and completing preventive maintenance.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
Public Safety Officer
Swedish Covenant Hospital
07.2019 - 12.2019
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Responded to emergency calls to provide assistance to citizens in need.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Checked vehicle equipment for proper functioning prior to use.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
Customer Service Representative
AT&T
11.2018 - 07.2019
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Delivery Driver
DSTM
07.2018 - 11.2018
- Ensure package delivery rate is met every week
- Maintain a 90% delivery rate
- Report any routing issues
- Provide the best customer experience for the customer, by ensuring customer receives package. Either by calling customer and receiving instructions or following pre-written instructions.
Customer Service Representative
Conduent LLC
10.2017 - 03.2018
- Company Overview: Call Center
- Assist customers with billing and account issues.
- Issue refunds to customers if within policy
- Assist customers with any account or account creation issues.
- Escalate any issues per policy.
- Ensure company metrics are met on a monthly basis.
- Call Center
Electronics Merchandiser
Action Link
10.2016 - 02.2018
- Conduct planogram resets at various big box retail stores.
- Conduct planogram updates at various big box stores. Restock and organize when required, ensuring product is visible for the customers.
- Conduct audits at various big box stores. Ensure client needs are met with the merchandising of their products.
- Communicate with store management if issues arise or if there are any concerns.
- Work independently and ensure project needs are met and done correctly.
- Provide customer service.
Recruiter/Schedule Manager
Total Security Management
11.2012 - 01.2017
- Held various positions within the company.
- Conduct interviews.
- Conduct scheduling of officers for sites with no Shift Supervisors.
- Reduce overtime.
- Manage schedules and Days Off Requests/Vacation Time.
- Utilize Microsoft Excel, Outlook and Word.
- Schedule Training Classes for new and current employees.
- Conduct patrols of properties on a daily basis.
- Respond to alarms dispatched by corporate call center.
- Write Incident Reports when incidents arise.
- Manage schedules for all non-supervised sites.
- Conduct random account inspections on employees to ensure company policies are being followed.
- Review incident reports before being sent to the client.
- Respond to client sites if requested by the client or upper management.
- Maintain good customer service.
- Respond to sites if officers report an incident for investigation.
Education
IT Generalist – Bachelor’s Degree -
Purdue University Global
07.2020
High School Diploma -
Lane Tech College Prep
01.2008
Skills
- Defect management
- Git repository management
- Test case development
- Defect documentation
- Manual regression testing
- Software development process
- Software performance testing
- Quality assurance proficiency
- Test plan creation
- Effective problem resolution
- Collaborative networking abilities
- Problem-solving skills
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Senior QA Engineer
Life360
03.2025 - Current
QA Engineer II
Life360
09.2023 - 04.2025
QA Engineer
Life360
09.2022 - 09.2023
Support Engineer
Jiobit
03.2022 - 09.2022
Customer Service Representative
Jiobit
06.2021 - 03.2022
Service Technician
Ricoh USA
12.2019 - 02.2021
Public Safety Officer
Swedish Covenant Hospital
07.2019 - 12.2019
Customer Service Representative
AT&T
11.2018 - 07.2019
Delivery Driver
DSTM
07.2018 - 11.2018
Customer Service Representative
Conduent LLC
10.2017 - 03.2018
Electronics Merchandiser
Action Link
10.2016 - 02.2018
Recruiter/Schedule Manager
Total Security Management
11.2012 - 01.2017
IT Generalist – Bachelor’s Degree -
Purdue University Global
High School Diploma -
Lane Tech College Prep
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