Eddie Macias
Chicago
Summary
Results-oriented professional with a strong background in customer relationship management and compliance management. Skilled in problem solving and effective communication, ready to enhance operations and support customer needs.
Overview
9
9
years of professional experience
Work History
Property Manager
Extra Space Storage
Chicago
02.2025 - Current
- Managed daily operations of storage facilities and ensured property upkeep.
- Scheduled maintenance and repairs to enhance property functionality.
- Conducted property inspections to ensure compliance with safety standards.
- Assisted customers with rental agreements and payment processing.
- Trained staff on customer service protocols and operational procedures.
Member Care Representative
Alliant
Chicago
10.2018 - 10.2024
- Assisted members with account inquiries and provided prompt support.
- Resolved customer concerns through effective communication and problem-solving skills.
- Educated members about products and services to enhance understanding.
- Collaborated with team members to improve service delivery and member satisfaction.
- Trained new staff on operational procedures and customer service standards.
Cosmetic Beauty Advisor
Nordstrom
Chicago
08.2017 - 10.2018
- Advised customers on cosmetic products and application techniques.
- Demonstrated product features to enhance customer understanding and engagement.
- Collaborated with team members to maintain a welcoming shopping environment.
- Assisted in inventory management to ensure product availability and organization.
Education
High School Diploma -
Dr. Pedro Albizu Campos High School
Chicago, IL06-2007
Skills
- Property management
- Regulatory compliance
- Customer relationship management
- Customer service orientation
- Problem solving
- Team collaboration
- Skilled multi-tasker
Timeline
Property Manager
Extra Space Storage
02.2025 - Current
Member Care Representative
Alliant
10.2018 - 10.2024
Cosmetic Beauty Advisor
Nordstrom
08.2017 - 10.2018
High School Diploma -
Dr. Pedro Albizu Campos High School