EBONY ROSS
Chicago
Summary
Results-driven security expert with 10 years of experience in safety compliance and customer service excellence. Demonstrated ability to operate advanced surveillance systems and enforce security protocols to safeguard premises. Experienced in managing guest interactions, access control, and emergency response. Comprehensive training in security practices and a track record of effective leadership.
Overview
18
18
years of professional experience
Work History
Concierge
1000M Mfort Security Services
01.2025 - Current
- Provided exceptional customer service by professionally greeting and welcoming guests.
- Managed guest requests, messages, packages, and deliveries, maintaining an organized and efficient front desk operation.
- Resolved guest complaints promptly and effectively by attentively listening, empathizing, and taking appropriate action, enhancing guest satisfaction.
- Maintained a secure and welcoming environment by continuously monitoring access points, thoroughly screening visitors, and rigorously enforcing security protocols.
- Responded swiftly and appropriately to emergency situations, including medical emergencies, fire alarms, and security breaches.
- Utilized surveillance systems to proactively monitor activity in designated areas and identify any suspicious behavior or potential threats.
- Processed all outgoing mail, including precise packaging, labeling, and arranging for timely courier services.
- Implemented a new organizational system for sorting and storing incoming packages, significantly reducing retrieval time by approximately 15-20%.
Security Officer/Concierge
Guardian Security Services, LLC
07.2020 - 12.2024
- Ensured comprehensive security and safety for client properties and residents.
- Controlled site access by verifying proper identification and key cards for residents and visitors.
- Prepared detailed daily activity reports (DARs) for accurate record-keeping.
- Assisted visitors with gaining facility entry through the Connect 4 system.
- Monitored facility entrances and exits, both from guard stations and via CCTV, to prevent unauthorized or unlawful entry.
- Conducted periodic walking tours of facilities and grounds to inspect and confirm the security of doors, windows, and other entry points.
- Reported all irregularities, including fire hazards, leaking pipes, unsecured entrances, and faulty equipment.
Production Control Clerk
Pactiv Packaging
05.2018 - 02.2020
- Documented production data accurately, focusing on inventory levels, work orders, and output reports.
- Supported quality assurance initiatives by ensuring adherence to established quality standards.
- Followed safety guidelines and regulations to maintain a safe production environment.
Order Picker
CINTAS, Professional Uniform and Facility Services
01.2017 - 09.2017
- Executed accurate order fulfillment by picking and pulling garments from inventory based on order forms.
- Assisted with cycle counts to maintain precise inventory records.
- Conducted quality control checks to ensure items met established quality standards.
- Operated handheld scanners and warehouse equipment to enhance operational efficiency.
- Adhered to safety regulations and company policies to promote a safe work environment.
- Maintained clean and organized work areas to support productivity.
Lead Security Officer/Front
Securitas
03.2011 - 11.2016
- Provided comprehensive security and safety for clients' property and personnel.
- Controlled site access by ensuring proper identification of all employees and visitors.
- Prepared accurate daily activity reports (DARs).
- Assisted visitors with gaining entry to the facility through the easy lobby access system.
- Monitored entrances and exits, either at the guard station or via CCTV, to prevent unauthorized entry.
- Performed periodic walking tours of facilities and grounds to ensure all doors, windows, and entry points were properly secured.
- Reported all irregularities, including fire hazards, leaking pipes, unsecured entrances, and faulty equipment.
- Programmed access cards for new tenants or employees using the C-CURE 9000 system.
Crew Leader
Enumerator
04.2010 - 12.2010
- Supervised a team of 15 enumerators and 2 crew leader assistants during field operations.
- Identified suitable spaces for training and efficiently notified new employees of training locations, times, and dates.
- Conducted comprehensive training sessions for 15 trainees, implementing mandatory instruction through classroom lectures, practice interviews, and on-the-job guidance.
- Provided detailed instruction on enumerator procedures and familiarized trainees with all required reports and data collection forms.
- Performed preparatory duties including checking boundary lines and familiarizing staff with assigned work areas.
- Assigned duty areas to employees, conducted field observations, and provided crucial on-site assistance and supervision.
- Advised immediate superiors on team progress and performance, making recommendations for personnel actions as needed.
- Managed quality control processes, ensuring adherence to standards and maintaining detailed verification records for selected addresses and samples.
- Maintained high production rates while consistently adhering to strict accuracy standards.
- Maintained meticulous records of hours worked, units produced, miles driven, quality control results, and incurred expenses.
Security Officer
Elite Security
06.2009 - 08.2010
- Observed and reported on site activities in accordance with security contract terms.
- Provided security and safety for client property and personnel.
- Controlled site access by ensuring proper identification of employees and visitors and prepared daily security logs.
- Assisted visitors with gaining entry to the facility.
- Monitored entrances and exits to the facility, both at the guard station and via CCTV, to prevent unapproved or unlawful entry.
- Conducted periodic walking tours of the facility and grounds to ensure proper security of all doors, windows, and other entries.
- Reported any irregularities, including the presence of unauthorized individuals, fire hazards, leaking pipes, unsecured entries, and faulty equipment.
Security Officer
Allpoints Security
12.2007 - 05.2009
- Patrolled assigned areas on foot to ensure comprehensive property protection.
- Controlled and monitored access into and out of the building using an identification scanner.
- Monitored entrances, exits, and parking lots via CCTV surveillance.
- Reported and de-escalated disorderly or suspicious behavior on premises.
- Monitored fire alarm systems as required, ensuring immediate response to alerts.
- Assisted tenants with service-oriented needs and answered questions professionally.
Education
High School Diploma - General
Dunbar Vocational High School
Chicago, IL01.1994
Skills
- CCTV operation and surveillance
- Loss prevention and access control
- Emergency response and safety compliance
- Patron screening and monitoring
- Customer relationship management
- Conflict resolution and troubleshooting
- Professional communication skills
- Data entry and quality control
- Microsoft Office proficiency
- Team leadership and training
Timeline
Concierge
1000M Mfort Security Services
01.2025 - Current
Security Officer/Concierge
Guardian Security Services, LLC
07.2020 - 12.2024
Production Control Clerk
Pactiv Packaging
05.2018 - 02.2020
Order Picker
CINTAS, Professional Uniform and Facility Services
01.2017 - 09.2017
Lead Security Officer/Front
Securitas
03.2011 - 11.2016
Crew Leader
Enumerator
04.2010 - 12.2010
Security Officer
Elite Security
06.2009 - 08.2010
Security Officer
Allpoints Security
12.2007 - 05.2009
High School Diploma - General
Dunbar Vocational High School
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