Knowledgeable customer account executive with solid background in dealer support. Skilled in resolving customer inquiries and coordinating with sales teams to ensure seamless operations. Demonstrated ability to handle multiple tasks efficiently and maintain strong relationships with clients and internal teams.
Hi, I’m
Ebonie Body
Chicago
Summary
Overview
24
years of professional experience
Work History
Ally
Dealer Support Specialist
10.2021 - Current
Job overview
- Handle 50+ inbound calls and written inquiries daily from customers, dealerships, and financial institutions
- Process and review contract cancellations, ensuring accurate refund disbursements to dealers, lienholders, and consumers
- Effectively communicate coverage details and policy terms to customers, ensuring transparency and customer satisfaction
- Assist in processing GAP claims due to total vehicle losses, collaborating with multiple stakeholders to resolve issues
- Ensured accuracy in financial transactions with dealers through diligent record-keeping practices.
Sysco Corporation
Customer Service Specialist
07.2018 - 05.2020
Job overview
- Managed an average of 40-50 calls per day while facilitating communication among customers, management, and sales personnel.
- Resolved customer concerns promptly and effectively.
- Streamlined vendor relations by addressing backorder issues, inventory statuses, and unique order requests.
- Ensured timely delivery of large-scale orders.
- Managed high call volume while maintaining a courteous and professional demeanor.
Comcast Corporation
Customer Account Executive
12.2000 - 10.2017
Job overview
- Efficiently resolved inquiries while maintaining high-quality customer service.
- Exceeded sales objectives, achieving $20,000 in monthly revenue against a $950 quota.
- Facilitated onboarding sessions for new team members on company platforms.
- Led floor operations, managing escalated supervisor calls.
- Managed accounts and provided technical support leading to high customer satisfaction.
Education
Triton CollegeRiver Grove, IL
from Hospitality Management
University Overview
Steinmetz College PrepChicago, IL
from General Studies
University Overview
Skills
- Customer service focus
- Strong negotiation
- CRM software experience
- Performance tracking
- Teamwork and collaboration
- Honest and dependable
Name & Contact
Name & Contact
Accomplishments
Accomplishments
- Won multiple individual sales contests for exceeding quotas
- Consistent Elite Performer recognized for high customer satisfaction scores
Timeline
Dealer Support Specialist
Ally
10.2021 - Current
Customer Service Specialist
Sysco Corporation
07.2018 - 05.2020
Customer Account Executive
Comcast Corporation
12.2000 - 10.2017
Triton College
from Hospitality Management
Steinmetz College Prep
from General Studies
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