Ebonick Young
Aurora,IL
Summary
Professional Supply Chain Coordinator adept at optimizing logistics and inventory management. Known for strong analytical skills, problem-solving capabilities, and effective communication. Consistently ensures smooth operations and timely deliveries through collaboration and adaptability. Reliable team player focused on achieving results and driving continuous improvement in supply chain processes.
Overview
13
13
years of professional experience
Work History
Supply Chain Coordinator
Ingredion
11.2022 - Current
- Manage over 300 Railcar shipments to customers and break stations as well as working closely with the local Railroad company for EDI billing and invoicing.
- Provide assistance to Rail logistic team for delayed shipments, derailments and bad order railcars.
- Coordinate supply chain activities to enhance operational efficiency and reduce delays.
- Analyze inventory levels using SAP to optimize stock management and forecasting accuracy.
- Manage vendor relationships, ensuring timely delivery of materials and compliance with quality standards.
- Train staff on inventory management systems, enhancing team productivity and knowledge retention.
- Coordinate communication between internal departments and external partners, facilitating smooth execution of end-to-end supply chain activities.
- Track orders and notify customer service of status or potential delays.
- Collaborate with sales and customer service teams to address client concerns and expedite orders when necessary.
- Adapt quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Oversee documentation accuracy for orders, shipments, and invoicing processes.
- Develop training materials for new team members to enhance onboarding experience.
- Coordinate with sales, logistics, and warehouse teams to ensure seamless order fulfillment.
- Oversee preparation of shipping documentation, ensuring compliance with regulatory requirements and accuracy.
- Provide support in month-end closing procedures, ensuring compliance with financial policies
- Develop comprehensive reports to analyze key performance indicators and trends.
Client Support Specialist
Shipfusion
01.2022 - 11.2022
- Provided exceptional customer support through effective communication and problem resolution strategies.
- Managed over 50 client inquiries using CRM software to ensure timely responses and accurate information delivery.
- Assist with day-to-day aspects of Support issues and optimization of service
- Execute support tickets from start to finish.
- Communicate directly with the customer and carriers regarding shipments and shipment issues
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Work directly with our Client Service, Engineering and Warehouse teams to ensure deliverables are achieved
- Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery.
- Maintained detailed documentation on client interactions, identifying trends and areas for improvement.
Account Manager/Support Coordinator
Ceraztiz
05.2018 - 11.2021
- Responsible for processing over 400 client orders via email, fax, phone.
- Daily communication with multiple departments such as engineering, sales, accounting and ops.
- Coordinate shipping routes via carrier and courier services.
- Process EDI order via SAP
- Responsible for processing RGA and issuing credits
- Responsible for projects quotes and order entry process start to finish
- Prepare and present weekly reports
- Weekly follow-ups with clients regarding service
- Develop and maintained strong client relationships, ensuring high levels of customer satisfaction.
- Resolve customer inquiries across multiple channels, ensuring timely and accurate responses.
Account Manager
Federated Group
01.2017 - 04.2018
- Processed over 200 purchase orders per month using Salesforce and SAP
- Key contact for contract agreements
- Developed and executed account strategies to drive revenue growth and enhance customer satisfaction.
- Managed client portfolios, ensuring alignment with strategic business goals and fostering long-term relationships.
- Coordinated cross-functional teams to deliver tailored solutions for clients, optimizing service delivery processes.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Customer Service Coordinator
Panasonic HealthCare Corporation
06.2016 - 01.2017
- Coordinated customer service operations, improving response times and customer satisfaction.
- Collaborated with cross-functional teams to streamline communication and resolve complex customer issues effectively.
- Managed inventory of support materials, optimizing resource availability for customer inquiries and support requests.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
IT Support -Remote Customer Service
Ace Hardware Corporation
10.2012 - 05.2016
- Assist with new hire training and daily projects
- Identify, research and resolve retail, vendor and corporate user’s issues using several programs such as SAP, active directory, AS400, mainframe etc.
- Provide first call resolution and escalation (approximately 100 incident tickets per day)
- Provided assisted with third Party E-commerce
- Handle troubleshooting, remote assistance and installation
- Provided VPN access and remote assistance to team members
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Education
Purdue Global
Los Angeles, CA01.2014
High School Diploma -
Proviso West High School
Hillside, IL01.2007
Skills
- SAP experience
- Salesforce experience
- Supply and demand requirements
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Adaptability and flexibility
- Customer Service Certification
- Supplier relationship management
- Shipment tracking
- Product management
Timeline
Supply Chain Coordinator
Ingredion
11.2022 - Current
Client Support Specialist
Shipfusion
01.2022 - 11.2022
Account Manager/Support Coordinator
Ceraztiz
05.2018 - 11.2021
Account Manager
Federated Group
01.2017 - 04.2018
Customer Service Coordinator
Panasonic HealthCare Corporation
06.2016 - 01.2017
IT Support -Remote Customer Service
Ace Hardware Corporation
10.2012 - 05.2016
Purdue Global
High School Diploma -
Proviso West High School