Eboni Lloyd
Lansing
Summary
Dynamic professional with a proven track record at Amazon Inc., excelling in customer support and data entry accuracy. Skilled in relationship management and critical thinking, I effectively enhanced user experience and streamlined support processes, ensuring timely resolutions and high-quality service. Passionate about delivering exceptional results and fostering positive client interactions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Inbound Support Specialist
Amazon Inc
12.2021 - Current
- Managed ticketing system to prioritize and track support requests efficiently.
- Coordinated with vendors for product ordering and delivery services.
- Documented user feedback to enhance product functionality and user experience.
- Assisted customers with inquiries via phone, email, and live chat effectively.
- Documented customer interactions and contact information into company database.
- Collaborated with team members to streamline support ticket resolution processes.
Quality Assurance Associate
Amazon Inc
10.2020 - Current
- Conducted six-sided quality checks on inventory for accurate labeling and barcode placement.
- Collaborated with inbound and outbound teams to resolve quality issues promptly.
- Investigated disputed records to ensure accuracy and compliance with standards.
- Utilized internal research tools to troubleshoot receiving process issues effectively.
- Inspected incoming inventory for quality and accuracy upon receipt.
- Performed regular inventory audits to maintain precise records.
- Assisted in routing inventory correctly to facilitate timely shipment processing.
Home Care Provider
Help At Home Health Care
11.2010 - 10.2020
- Elevated patient comfort through compassionate, individualized care.
- Monitored vital signs and administered medications to enhance patient well-being.
- Provided personal care assistance to support daily activities.
- Guided family members in understanding and addressing patient needs at home.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Office Assistant
McClinton Group
02.2013 - 08.2016
- Enhanced daily operations while delivering exceptional customer service to clients and prospects.
- Managed customer relationships throughout application processes, ensuring timely updates and vendor communication.
- Verified amounts and endorsements for checks and cash deposits prior to transaction processing.
- Accurately recorded customer transactions in computer systems and issued receipts promptly.
- Coordinated scheduling and appointments for team members and clients to maximize efficiency.
- Executed data entry tasks into various computer systems with high accuracy and efficiency.
Education
Junior Database Administrator
Correlation One
New York, NY06.2024
High School Diploma -
Joliet Central High School
Joliet, ILSkills
- Effective communication
- Customer support and service
- Data entry accuracy
- Relationship management
- Standard operating procedures
- Critical thinking and problem solving
Certification
Salesforce Certified Associate
Timeline
Inbound Support Specialist
Amazon Inc
12.2021 - Current
Quality Assurance Associate
Amazon Inc
10.2020 - Current
Office Assistant
McClinton Group
02.2013 - 08.2016
Home Care Provider
Help At Home Health Care
11.2010 - 10.2020
Junior Database Administrator
Correlation One
High School Diploma -
Joliet Central High School