Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ebonee Hunter

Riverdale

Summary

Authorized to work in the US for any employer Willing to relocate: Anywhere Authorized to work in the US for any employer

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative

The University of Chicago
07.2023 - 06.2025
  • Coordinated with management to handle customer-related challenges.
  • Evaluates high-priority situations, executing rapid actions in line with prescribed procedures.
  • Aided Lead in handling emergency communications for Dr. Cart, Pediatric Trauma, Dr. Red, Stroke activations, and Transplant offers.
  • Managed high-volume call center operations with 30-100 calls per shift.

Member Experience Manager

Groupon
03.2017 - 10.2022
  • Facilitated communication with prospective Groupon partners.
  • Strengthened account management capabilities through consistent client engagement.
  • Managed responsibilities effectively while working remotely.

Patient Account Representative

MedRisk
04.2014 - 03.2017
  • Resolved issues related to prescription benefits for Medicare and insurance members.
  • Verified information on written prescription and refill requests for accuracy and completeness.
  • Ensure accurate and current patient medications.

Education

HS Diploma -

Thornton Township
Harvey, IL
05.2010

Skills

  • Epic Support
  • Network Support
  • Operating Systems
  • Microsoft Office
  • Team Management
  • Tech Support
  • Help Desk
  • Microsoft Excel
  • Microsoft Windows

Certification

Medical Billing Certification

Timeline

Customer Service Representative

The University of Chicago
07.2023 - 06.2025

Member Experience Manager

Groupon
03.2017 - 10.2022

Patient Account Representative

MedRisk
04.2014 - 03.2017

HS Diploma -

Thornton Township

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Ebonee Hunter