Ebonee Hunter
Riverdale
Summary
Authorized to work in the US for any employer Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The University of Chicago
Burr Ridge, IL
07.2023 - 06.2025
- Coordinated with management to handle customer-related challenges.
- Evaluates high-priority situations, executing rapid actions in line with prescribed procedures.
- Aided Lead in handling emergency communications for Dr. Cart, Pediatric Trauma, Dr. Red, Stroke activations, and Transplant offers.
- Managed high-volume call center operations with 30-100 calls per shift.
Member Experience Manager
Groupon
Chicago, IL
03.2017 - 10.2022
- Facilitated communication with prospective Groupon partners.
- Strengthened account management capabilities through consistent client engagement.
- Managed responsibilities effectively while working remotely.
Patient Account Representative
MedRisk
Phoenix, AZ
04.2014 - 03.2017
- Resolved issues related to prescription benefits for Medicare and insurance members.
- Verified information on written prescription and refill requests for accuracy and completeness.
- Ensure accurate and current patient medications.
Education
HS Diploma -
Thornton Township
Harvey, IL05.2010
Skills
- Epic Support
- Network Support
- Operating Systems
- Microsoft Office
- Team Management
- Tech Support
- Help Desk
- Microsoft Excel
- Microsoft Windows
Certification
Medical Billing Certification
Timeline
Customer Service Representative
The University of Chicago
07.2023 - 06.2025
Member Experience Manager
Groupon
03.2017 - 10.2022
Patient Account Representative
MedRisk
04.2014 - 03.2017
HS Diploma -
Thornton Township