Summary
Overview
Work History
Education
Skills
Additional Information - Qualifications
Timeline
Generic

ERICA MICHELLE JORDAN

EVERGREEN PARK

Summary

Experienced Bakery, Fast Food Restaurant and Retail Associate with 9+ years of expertise in pricing verification, inventory control, and food safety compliance. Known for delivering excellent customer service, collaborating across departments, and maintaining high-quality product displays. Proficient in Microsoft Office with a proven ability to drive operational efficiency and enhance the customer experience.

Overview

23
23
years of professional experience

Work History

Pricing/Bakery Clerk

Jewel Osco Grocery Store
04.2016 - Current
  • Provided exceptional customer service, assisting customers with product selection and answering questions.
  • Managed inventory of bakery items, ensuring adequate stock and restocking shelves.
  • Prepared and displayed baked goods, ensuring freshness and product presentation.
  • Maintained a clean and organized work environment, adhering to food safety regulations.
  • Assisted with baking preparations and other food preparation tasks.
  • Took and processed special orders, ensuring accuracy and timely fulfillment.
  • Developed and implemented creative product displays to attract customers and boost sales.
  • Verified pricing updates and conducted audits to ensure accuracy and compliance, resolving discrepancies swiftly.
  • Collaborated with front-end staff to promote scan accuracy and address pricing issues effectively.
  • Managed bakery section by slicing, packaging, and labeling goods, ensuring high product quality and availability.
  • Maintained pricing integrity through rigorous audits, ensuring compliance with regulations and optimal customer satisfaction.
  • Drove scan accuracy program, collaborating with front-end staff to minimize errors and enhance operational efficiency in pricing and product management.
  • Meticulously monitored sales events, verifying pricing accuracy across multiple channels to uphold store's reputation for reliable product information.
  • Implemented comprehensive signage strategies, effectively communicating pricing updates and promotions to boost customer engagement and sales performance.
  • Coordinated with various departments to ensure seamless pricing updates, product quality control, and timely restocking of bakery displays.
  • Conducted rigorous pricing audits, swiftly resolving discrepancies to maintain accuracy and compliance across store operations.
  • Partnered with front-end staff to enhance scan accuracy, implementing strategies that minimize errors and improve operational efficiency.

Team Member

Protein Bar
03.2014 - 01.2016
  • Customer Service: Greeting customers, taking orders, and providing friendly and efficient service.
  • Food and Drink Preparation: Preparing smoothies, protein shakes, and other food and beverage items.
  • Workspace Maintenance: Keeping the bar area, tables, and seating areas clean and organized.
  • Inventory Management: Assisting with stocking shelves, replenishing supplies, and potentially managing inventory levels.
  • Point of Sale (POS) Operations: Operating the cash register, processing payments, and handling returns.
  • Teamwork: Working collaboratively with other team members to ensure smooth operations and positive customer experiences.

Floor Associate

Toys R Us
10.2010 - 12.2010
  • Providing customer service that entailed greeting customers, operating cash register and scanner, processing customer item lookups, answering customer questions, and keeping all store aisles neat and clean.
  • Receive, store, and issue sales floor merchandise.
  • Stock shelves, racks, cases, bins, and tables with merchandise and arrange merchandise displays to attract customers.
  • May periodically take physical count of stock or check and mark merchandise to prevent shoplifting.

Medical Assistant

Everest College
01.2009 - 10.2009
  • Performed many administrative duties, including answering telephones, greeting patients, updating and filing patients' medical records, filling out insurance forms, handling correspondence, scheduling appointments, arranging for hospital admission and laboratory services.
  • Taking medical histories and recording vital signs.
  • Explaining treatment procedures to patients.
  • Preparing patients for examination, and assisting during diagnostic examinations.

Cashier/Stocker

Ultra Foods
05.2007 - 04.2008
  • Maintained consistent and timely performance by providing customer service that entailed greeting customers, operating cash register and scanner, processing coupons and collecting payments.
  • Processing customer items and returns, answering customer questions, stocking store product returning items back to store shelves, and keeping all store aisles neat and clean.

Housekeeper

The Renaissance at 87th St
03.2005 - 05.2007
  • Operated various cleaning equipment such as vacuums, polishers, and buffers.
  • Maintained facility in a sanitary and infection-free condition through washing, cleaning, replacing sanitized items for facility usage.
  • Daily cleaning of lobby, dining and patient areas.
  • Complied with all regulations of OSHA and EPA.

CNA (Certified Nursing Assistant)

Evergreen Health Care
11.2003 - 04.2005
  • Served patients by monitoring vital signs including temperature, pulse, respiration and blood pressure.
  • Setting meal trays while documenting food/fluid intake.
  • Served nutritional supplements, made beds, kept patients bedding area and space clean.
  • Assisted patients to therapy areas, emptied catheter bags, reported any health issues to the supervising nurse.
  • Provided special attention and care to patients personal hygiene and feeding time of service.

Sales Associate

Macy's Store in San Diego
12.2001 - 04.2002
  • Greeted customers and determined their needs and wants.
  • Discussed type, quality and number of merchandise required for purchase.
  • Recommended merchandise based on individual requirements.
  • Advised customers on utilization and care of merchandise.
  • Provided advice to clients regarding particular products or services.
  • Explained the use and advantage of merchandise to customers.
  • Answered customer's queries and concerns.
  • Prepared sales contracts and accepted payment through cash, check, and credit card.
  • Assisted in display of merchandise.
  • Maintained sales records for inventory.

Education

MEDICALASSISTANT -

EverestCollege
Marionette Park, Illinois
10.2009

HighSchoolDiploma -

SanDiegoSchoolofPerformingArts
SanDiego, CA
06.1996

Skills

  • Microsoft Office
  • Excel
  • PowerPoint
  • Word
  • Internet
  • Customer Service
  • Team Player
  • Organized
  • Energetic
  • Enthusiastic
  • Dependable
  • Productive
  • Honest
  • Punctual
  • Reliable

Additional Information - Qualifications

  • Able to work a flexible schedule: days, nights, weekends, overtime and holidays.
  • Welcome and assist customers and clients with a pleasant attitude.
  • Able to perform customer service related duties in a professional manner.
  • Very level-headed when it comes to dealing with customer and client complaints.
  • Support all management and department staff with workflow organization.
  • Comply with all company policies, procedures and regulations.
  • React calmly and effectively in emergency situations.
  • Having a strong background in retail and customer service setting.
  • Conducting receptionist and administrative assistance.
  • Able to type 40 words per minute and have knowledge of Word and Excel.
  • Receptionist duties, answering and directing calls, responding to customer concerns, routing messages, and assisting with office duties.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as Microsoft Office, managing files and records, designing of certain forms, and other office procedures and terminology.
  • Experienced to work in any work environment of any retail and office setting.
  • Proficient in giving a team player attitude towards any job related task.

Timeline

Pricing/Bakery Clerk

Jewel Osco Grocery Store
04.2016 - Current

Team Member

Protein Bar
03.2014 - 01.2016

Floor Associate

Toys R Us
10.2010 - 12.2010

Medical Assistant

Everest College
01.2009 - 10.2009

Cashier/Stocker

Ultra Foods
05.2007 - 04.2008

Housekeeper

The Renaissance at 87th St
03.2005 - 05.2007

CNA (Certified Nursing Assistant)

Evergreen Health Care
11.2003 - 04.2005

Sales Associate

Macy's Store in San Diego
12.2001 - 04.2002

HighSchoolDiploma -

SanDiegoSchoolofPerformingArts

MEDICALASSISTANT -

EverestCollege

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ERICA MICHELLE JORDAN