Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dylan Zinda

Maryville

Summary

Dynamic professional with extensive experience in operations management and staff development at Pizza Hut. Proven track record in enhancing customer satisfaction and driving sales growth through effective team motivation and training. Skilled in inventory control and financial management, fostering a positive work environment that promotes employee retention and performance.

Overview

6
6
years of professional experience

Work History

Assistant General Manager

Pizza Hut
03.2024 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.

Night Manager

Jimmy Johns
09.2023 - 03.2024
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Fostered positive work environment, leading by example and encouraging open communication among night staff.
  • Trained and mentored new and existing staff to achieve best practices.
  • Managed 2-4 employees in delivering smooth, productive night shift operations.

Lawn Mower

KMJ Lawn Svc LLC
05.2019 - 11.2022
  • Mowed lawns of residential properties on weekly basis to maintain grass length.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Removed grass clippings and leaves from property using blower.
  • Removed rocks and other items from lawn for mower safety and clean appearance.
  • Greeted property owners and other individuals on property to maintain friendliness.
  • Developed and maintained effective working relationships with clients to secure repeat jobs.
  • Enhanced customer satisfaction by maintaining a professional appearance and providing timely service.

Education

High School Diploma -

Highland High School
Highland, IL
05-2023

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Employee relations
  • Food safety and sanitation
  • Training and development background

Timeline

Assistant General Manager

Pizza Hut
03.2024 - Current

Night Manager

Jimmy Johns
09.2023 - 03.2024

Lawn Mower

KMJ Lawn Svc LLC
05.2019 - 11.2022

High School Diploma -

Highland High School

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Dylan Zinda