DYLAN TROCHE
Joliet
Summary
Motivated Individual seeking an opportunity to gain experience in an entry-level communications position.
Overview
5
5
years of professional experience
Work History
Sales Operations Analyst
CJ America
03.2023 - Current
- Enabled sales operations to run smoothly through effective management of department's workflows and processes, along with timely invoicing.
- Enhanced team productivity by developing comprehensive sales reports and performance metrics analysis.
- Increased revenue generation with the development of targeted pricing strategies based on industry benchmarks and competitor analyses.
- Gathered, organized and analyzed data, resolved discrepancies, and modeled information.
- Daily Manage and ensure customer service with 40+ Accounts including multiple locations per customer.
Barista/Shift Supervisor
Starbucks
09.2021 - 01.2023
- Ensure orders were made to exceed criteria times for the district
- Give breaks to baristas according to the schedule
- Count registers
- Ensure quality customer service
- Led a team of 4 during peak hours
Clerk/Hazmat Responder
UPS
10.2019 - 09.2021
- Customer Service for walk-in customers and delivering their packages
- Organize and delegate smaller packages into their specific outgoing areas
- Ensure trailers met standards and were on time for drivers
- Hazmat Responder Certified
- Clean up the area after the shift
Education
Bachelor of Arts - Communication Studies: Advocacy and Public Communication
Northern Illinois University
DeKalb, IL12-2022
Skills
- Verbal and written communication
- Leadership Experience
- Collaborative mindset
- Critical thinking
- Problem solving
- Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Operations Analyst
CJ America
03.2023 - Current
Barista/Shift Supervisor
Starbucks
09.2021 - 01.2023
Clerk/Hazmat Responder
UPS
10.2019 - 09.2021
Bachelor of Arts - Communication Studies: Advocacy and Public Communication
Northern Illinois University
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