Dylan Otwell
Rockton
Summary
Operations professional with over 5 years of experience in project coordination, business process improvement, and technology implementation. Expertise in stakeholder communication, data analysis, and operational planning. Demonstrated success in managing multiple priorities and delivering high-quality results in dynamic environments.
Overview
6
6
years of professional experience
Work History
Operations Manager
Peak Sports Club
Loves Park
08.2023 - Current
- Led and developed team of 25+ employees to enhance daily operations for health club serving thousands of members.
- Resolved complex operational and customer issues while improving member satisfaction and retention.
- Coordinated daily operational activities, staffing, facility maintenance, and service delivery to support departmental efficiency.
- Troubleshot technical issues with billing systems, CRM platforms, and fitness equipment to resolve member concerns.
Pricing Specialist
ABC Supply
Beloit
08.2022 - 08.2023
- Managed pricing strategy across five states and thousands of SKUs, improving pricing accuracy and margin performance.
- Presented pricing analysis and business insights to executive leadership.
- Trained regional teams on pricing systems and operational processes to ensure effective implementation.
- Collaborated with cross-functional teams to standardize business processes and enhance operational consistency.
- Led ServiceNow implementation, coordinating rollout activities and training to enhance user adoption.
Pricing Coordinator
ABC Supply
Beloit
05.2021 - 04.2022
- Coordinated pricing requests to establish consistent pricing strategies, improving alignment across teams.
- Trained regional teams on pricing systems, facilitating smoother implementation and usage.
- Conducted data analysis using SQL, Tableau, Oracle Answers, and Excel, supporting data-driven decision-making.
IT Technical Support
ABC Supply
Beloit
08.2020 - 05.2021
- Managed incident resolution and documentation, escalating critical support issues to minimize downtime.
- Supported IT operations for 800+ branch locations, ensuring seamless functionality across enterprise systems.
- Trained new associates and created process documentation, enhancing onboarding and team efficiency.
Education
BBA - Information Technology
University of Wisconsin, Whitewater
Whitewater, WI05-2020
Skills
- Project Coordination
- Stakeholder Management
- Process Improvement
- ServiceNow
- Data Analysis
- Advanced Microsoft Excel
- Technical Support
- Cross-Functional Collaboration
- Team Leadership
- Training & Development
- Process Documentation
- CRM Systems
Timeline
Operations Manager
Peak Sports Club
08.2023 - Current
Pricing Specialist
ABC Supply
08.2022 - 08.2023
Pricing Coordinator
ABC Supply
05.2021 - 04.2022
IT Technical Support
ABC Supply
08.2020 - 05.2021
BBA - Information Technology
University of Wisconsin, Whitewater