Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dylan Misch

Le Roy

Summary

Highly motivated and collaborative professional dedicated to continuously expanding knowledge and skills to advance career. Strong focus on finding solutions and thriving in team environments to learn from others and contribute to exceeding goals and expectations. Customer service-oriented mindset driving effective management and leadership utilizing intrinsic and extrinsic motivational techniques for success.

Overview

13
13
years of professional experience

Work History

Patient Access/Behavioral Wellness Receptionist

Gibson Area Hospital
04.2022 - Current
  • Greeting incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
  • Registering patients for procedures including verifying insurance
  • Preparing medical documents and medication requests for doctors and nurses
  • Processing referrals from in house and outside providers
  • Overnight ER working directly with patients in emergency situations
  • Handling crisis phone calls

Laboratory Technician

Merck Animal Health
08.2021 - 03.2022
  • Performed procedures including aseptic work, filling vaccines, freeze drying
  • Maintain accurate and reliable record keeping including charts, log books, and all pertinent documentation
  • Cleaning work areas, prepare and sterilize equipment for daily use
  • Equipment setup for operation
  • Extensive work with hazardous materials: Isopropyl Alcohol, Hydrogen peroxide, Phenolic Disinfectants, and Oxidizers

Fire Operations - Associate

State Farm
09.2020 - 06.2021
  • Daily processing for work in Fire and Auto work case work queues
  • Responsible for editing and preparing cases for mail to customers
  • Cross trained to fill in with Auto on SR22 case file preparation
  • Work within the ConnecZ 4.5 system, among other systems for daily work queue management

Store Manager

Tuesday Morning
05.2012 - 09.2020
  • Responsible for daily store operations as well as direct supervision and leadership of site team
  • Completed hiring and performance reviews of Assistant Manager and Associates
  • Reduced shrink 60% with incremental improvements shown year over year
  • Increased sales, achieving a $1M revenue store in company via creative merchandising and customer service
  • Formulate strategic, in-store, marketing plans to meet/exceed sales goals
  • Responsible for scheduling of Inventory delivery/receipt

Education

Adverse Action Letter Typist Training -

State Farm
12.2020

Sales Leadership Academy -

12.2020

Microsoft Office training -

12.2015

Culinary Arts Training -

Bloomington Vocational Center
12.2009

High School Diploma -

Ridgeview High School
Colfax, IL
12.2009

Skills

  • Retail operations
  • P&L
  • Merchandising
  • Sales
  • Customer service
  • Inventory management
  • Personnel management
  • Point-of-sale systems
  • Payroll management
  • Microsoft Office Suite
  • Word
  • Excel
  • Power Point
  • Outlook
  • Team player
  • Customer service-oriented
  • Team leadership
  • Motivational techniques
  • Organization skills
  • Time management
  • Data entry
  • Telephone skills

Timeline

Patient Access/Behavioral Wellness Receptionist

Gibson Area Hospital
04.2022 - Current

Laboratory Technician

Merck Animal Health
08.2021 - 03.2022

Fire Operations - Associate

State Farm
09.2020 - 06.2021

Store Manager

Tuesday Morning
05.2012 - 09.2020

Sales Leadership Academy -

Microsoft Office training -

Culinary Arts Training -

Bloomington Vocational Center

High School Diploma -

Ridgeview High School

Adverse Action Letter Typist Training -

State Farm

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Dylan Misch