Dynamic and goal-oriented professional with extensive experience at Ryder Logistics, excelling in strategic planning and safety protocols. Proven track record in training and mentoring staff, enhancing team performance, and optimizing operations. Skilled in conflict resolution and proficient in warehouse management software, ensuring efficient inventory control and superior service delivery.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Material Handler/ Operations Technician
Ryder Logistics
01.2022 - Current
Packed items into appropriate containers for shipment.
Kept storage areas organized, clean, and secure to fully protect company assets.
Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
Received and unpacked shipments and new equipment as directed.
Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Transported inventory items to appropriate locations.
Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
Used hand-held scanners and physical logs to accurately track item movements.
Monitored warehouse to identify missing items, spills, and unusual activity.
Verified documentation and condition of freight to assure quality standards were achieved.
Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Operated equipment while observing standard safety procedures.
Loaded and unloaded materials onto and off of trucks for fast shipment.
Drove forklifts, pallet jacks and other equipment to move materials.
Helped train new employees in safe practices and warehouse procedures.
Assembled pallets and crates for secure transportation of materials.
Verified quantity and description of materials received by checking merchandise against packing list.
Evaluated staff performance and provided coaching to address inefficiencies.
Sales Associate
Home Again Consignment Shop
10.2020 - 12.2021
Engaged with customers to build rapport and loyalty.
Helped customers locate products and checked store system for merchandise at other sites.
Provided positive first impressions to welcome existing, new, and potential customers.
Solved customer challenges by offering relevant products and services.
Prepared merchandise for sales floor by pricing or tagging.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Engaged with customers to effectively build rapport and lasting relationships.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Answered customer questions about sizing, accessories, and merchandise care.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Created inviting environment for customers by maintaining store organization and cleanliness.
Recommended complementary purchases to customers, increasing revenue.
Performed cash, card, and check transactions to complete customer purchases.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Engaged in friendly conversation with customer to better uncover individual needs.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Listened to customer needs and desires to identify and recommend optimal products.
Provided exceptional services and pleasant shopping experiences to retail customers.
Developed strong rapport with customers and created positive impression of business.
Built customer loyalty and retention by delivering excellent shopping experiences.
Prioritized helping customers over completing other routine tasks in store.
Managed efficient cash register operations.
Monitored customers for signs of security concerns and escalated issues to management.
Ran their UHaul system as well, POS and scheduling pick ups and drop offs
Shift Leader
Pizza Hut
05.2018 - 08.2020
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enforced company policies and regulations with employees.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Trained new employees and delegated daily tasks and responsibilities.
Resolved conflicts between employees to maintain positive and productive work environments.
Completed cash and credit card transactions accurately using POS software.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Observed packing operations to verify conformance to specifications.
Gathered, organized and input information into digital database.
Collected, arranged, and input information into database system.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Evaluated customer needs and feedback to drive product and service improvements.
Frequently inspected production area to verify proper equipment operation.
Maintained database systems to track and analyze operational data.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Generated reports detailing findings and recommendations.
Educated staff on organizational mission and goals to help employees achieve success.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Evaluated staff performance and provided coaching to address inefficiencies.
Inventory Control /Lead/ Warehouse Supervisor at Ryder Logistics/ Threeway LogisticsInventory Control /Lead/ Warehouse Supervisor at Ryder Logistics/ Threeway Logistics