Dylan Johns
Belleville
Summary
Dynamic Branch Manager with a proven track record at Thillens Inc., enhancing customer satisfaction and streamlining operations. Skilled in branch operations management and customer service, adept at fostering customer relationships and exhibiting excellent time management. Achieved significant improvements in service quality, demonstrating a balance of strategic oversight and hands-on problem-solving.
Overview
10
10
years of professional experience
Work History
Branch Manager
Thillens Inc.
01.2019 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Mover
AB&C Moving & Delivery
06.2015 - 01.2019
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to Number lbs.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
Education
High School Diploma - General
Freeburg Community High School
Freeburg, IL05.2014
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
Timeline
Branch Manager
Thillens Inc.
01.2019 - Current
Mover
AB&C Moving & Delivery
06.2015 - 01.2019
High School Diploma - General
Freeburg Community High School
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