Dylan Gutt
Lake Zurich,IL
Summary
Dynamic leader with a proven track record at Mosquito Hunters of Chicago, where I spearheaded initiatives that drove first million-dollar year in 2020. Skilled in operations management and team building, I excel in fostering high employee satisfaction and implementing strategies that enhance profitability. Proficient in Excel and adept at leveraging technology to streamline processes.
Overview
12
12
years of professional experience
Work History
General Manager
Mosquito Hunters of Chicago
04.2019 - 07.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning, with out first million dollar year coming in 2020.
- Oversaw the hiring process, hosting a two-step interview process to find the best candidates to move forward.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Operations Manager
Mosquito Hunters of Chicago
04.2017 - 04.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Valet
Health Park Hospitality
11.2016 - 04.2017
- Valeted vehicles in one of the parking garages at Loyola University Medical Center.
- Answered guest's questions about property amenities and services.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Provided punctual, polite valet services to uphold professional standards.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
Training Manager (Seasonal)
Mosquito Hunters
04.2016 - 11.2016
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
Delivery Driver
Pizza Hut
11.2015 - 04.2016
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Helped maintain store during down times (dishes, food prep, order taking, box making, etc.).
Training Manager (Seasonal)
Mosquito Hunters
04.2015 - 11.2015
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- When not training, I fulfilled regular Mosquito Control Technician duties.
Valet
Valet Parking Solutions (VPS)
11.2014 - 04.2015
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
Mosquito Control Technician (Seasonal)
Mosquito Hunters
04.2014 - 11.2014
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Complied with safety guidelines and regulations with during pest control processes.
Grocery Clerk
Dominick's Finer Foods
09.2012 - 12.2013
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Education
William Rainey Harper College
Palatine, ILHigh School Diploma -
Buffalo Grove High School
Buffalo Grove, IL05.2012
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Sales Experience (also took Sandler sales training)
- Proficient in Excel, Word, Power Point & Publisher
- Proficient with video editing, and use of screen recording and -video editing software
- Organizational skills
- Fleet Management
- Equipment Management and Inventory
Timeline
General Manager
Mosquito Hunters of Chicago
04.2019 - 07.2024
Operations Manager
Mosquito Hunters of Chicago
04.2017 - 04.2019
Valet
Health Park Hospitality
11.2016 - 04.2017
Training Manager (Seasonal)
Mosquito Hunters
04.2016 - 11.2016
Delivery Driver
Pizza Hut
11.2015 - 04.2016
Training Manager (Seasonal)
Mosquito Hunters
04.2015 - 11.2015
Valet
Valet Parking Solutions (VPS)
11.2014 - 04.2015
Mosquito Control Technician (Seasonal)
Mosquito Hunters
04.2014 - 11.2014
Grocery Clerk
Dominick's Finer Foods
09.2012 - 12.2013
William Rainey Harper College
High School Diploma -
Buffalo Grove High School
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