Dylan Darity

Troy

Summary

Pursuing part-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

years of professional experience

Work History

Sales Associate

Dicks Sporing Goods

02.2025 - 10.2025

Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Solved customer challenges by offering relevant products and services.
Provided positive first impressions to welcome existing, new, and potential customers.
Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to effectively build rapport and lasting relationships.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Managed returns, exchanges and refunds in accordance with store policy.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Built relationships with customers to encourage repeat business.
Provided exceptional services and pleasant shopping experiences to retail customers.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Monitored customers for signs of security concerns and escalated issues to management.

Customer Service Cashier

AAFES Exchange

11.2019 - 09.2023

Utilized POS system to handle customer cash and credit card transactions.
Redeemed coupons to discount purchases.
Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Resolved customer complaints and maintained clean and tidy checkout area.
Answered product questions using knowledge of sales and store promotions.
Developed and managed relationships with customers to increase customer loyalty.
Met customer service goals and exceeded customer expectations.
Used POS system to enter orders, process payments and issue receipts.
Worked with floor team and managers to meet wide range of customer needs.

Education

Bachelor of Science - Criminal Justice

Southern Illinois University, Edwardsville

Edwardsville, IL

05-2028

Skills

Promotional support
Exceptional customer service
Complex Problem-solving
Negotiation tactics
Contact follow-up
Verbal and written communication

Excellent people skills
Hospitality and accommodation
Conflict resolution
Inventory tracking
Reliable and punctual
Calm demeanor

Timeline