Dylan Darity
Troy
Summary
Pursuing part-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Sales Associate
Dicks Sporing Goods
02.2025 - 10.2025
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers to encourage repeat business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
Customer Service Cashier
AAFES Exchange
11.2019 - 09.2023
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered product questions using knowledge of sales and store promotions.
- Developed and managed relationships with customers to increase customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Bachelor of Science - Criminal Justice
Southern Illinois University, Edwardsville
Edwardsville, IL05-2028
Skills
- Promotional support
- Exceptional customer service
- Complex Problem-solving
- Negotiation tactics
- Contact follow-up
- Verbal and written communication
- Excellent people skills
- Hospitality and accommodation
- Conflict resolution
- Inventory tracking
- Reliable and punctual
- Calm demeanor
Timeline
Sales Associate
Dicks Sporing Goods
02.2025 - 10.2025
Customer Service Cashier
AAFES Exchange
11.2019 - 09.2023
Bachelor of Science - Criminal Justice
Southern Illinois University, Edwardsville
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