Dyanne Williams
Chicago
Summary
Dynamic and results-oriented professional with extensive experience in the health and wellness industry, excelling in team development, brand building, and business operations. Committed to fostering growth and driving success for both people and brands while contributing to a purpose-driven organization. Eager to leverage a diverse skill set in a challenging role that promotes long-term career advancement and impactful contributions. Passionate about creating innovative solutions that enhance organizational effectiveness and employee engagement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Spa Manager
Poshh MedSpa
05.2024 - 06.2025
- Develop and follow through with creative marketing strategies.
- Develop and implement action plans to streamline revenue and membership base.
- Hire, onboard and coach new talent
- Establish partnerships with local businesses
- Provide Laser hair removal services
General Manager
America’s Best Contacts & Eyeglasses
06.2021 - 02.2024
- Assist with opening new locations in the Chicago Market.
- Effectively Manage Office P&L and Operations
- Implement sales strategies resulting in profitable results
- Hire and train new talent
- Coach staff through conducting Staff Development Meetings to ensure their performance is aligned with the location’s goals and company standards.
- Ensure that Exceptional Customer Service behaviors are practiced throughout the team –maximizing the best experience for our patients.
- Maintain an organized processing structure for daily shipments.
- Help increase store’s service credibility through promoting Google Reviews and maintaining a NPS score of 100%
Office Coordinator
Athletico Physical Therapy
01.2019 - 01.2021
- Responsible for maintaining organized office admin operations.
- Work closely with therapists to monitor the development of patient treatment plans.
- Insurance Verifications
- Patient Scheduling
- Staff scheduling
Clinic Manager
Massage Envy
11.2015 - 12.2018
- Manage Clinic operations.
- Develop marketing strategies to increase membership sign-ups and retention.
- Oversee the development of a team of 30+ Massage Therapists, Estheticians and sales
- Inventory Management
- Management
Sales/Member Engagement Specialist
Orange Theory Fitness
03.2014 - 11.2015
- Recruit leads and covert to new members.
- Assist with all other daily membership relations.
- Partner with teammates to ensure the studio maintains an organized, clean and productive culture.
- Contribute to overall revenue increase and success of the location.
Education
CMT - Massage And Body Work
Cortiva Institute of Massage Therapy
05-2017
Skills
- Effective team leadership
- Recruitment expertise
- Profit and loss oversight
- Guest experience enhancement
- Workforce performance optimization
- Marketing and Events
- Retail visual merchandising
- Inventory loss mitigation
- Comprehensive patient management
Certification
- Driver's License
- Certified Ophthalmic Technician
- Certified Massage Therapist
Timeline
Medical Spa Manager
Poshh MedSpa
05.2024 - 06.2025
General Manager
America’s Best Contacts & Eyeglasses
06.2021 - 02.2024
Office Coordinator
Athletico Physical Therapy
01.2019 - 01.2021
Clinic Manager
Massage Envy
11.2015 - 12.2018
Sales/Member Engagement Specialist
Orange Theory Fitness
03.2014 - 11.2015
CMT - Massage And Body Work
Cortiva Institute of Massage Therapy