Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dwayne Wilson

Chicago

Summary

Dynamic professional with extensive experience in client relationship building and operations oversight at Uber Eats. Proven track record in enhancing customer satisfaction and resolving issues promptly. Skilled in project management and safety compliance, consistently delivering results while managing multiple priorities in fast-paced environments. Committed to fostering positive relationships and operational excellence.

Overview

4
4
years of professional experience

Work History

Independent Contractor

Uber Eats
02.2025 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.

Property Manager

Property Management
06.2021 - 02.2025
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Warehouse Operator

GoPuff
05.2022 - 06.2022
  • Used forklifts and pallet jacks to relocate products.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Checked packages and merchandise for damage and notified vendors.
  • Reduced product damage rates by enforcing proper handling techniques and storage methods.
  • Fostered a positive work environment by maintaining open communication channels with coworkers and supervisors, resolving conflicts promptly, and demonstrating respect for all team members.

Education

GED -

Olive Harvey College
Chicago, IL

Skills

  • Client relationship building
  • Workload management
  • Deadline adherence
  • Safety compliance
  • Project management
  • Scheduling
  • Operations oversight
  • Vendor management
  • Attention to detail
  • Time management
  • Problem-solving
  • Customer support
  • Critical thinking
  • Task prioritization
  • Multitasking and organization

Timeline

Independent Contractor

Uber Eats
02.2025 - Current

Warehouse Operator

GoPuff
05.2022 - 06.2022

Property Manager

Property Management
06.2021 - 02.2025

GED -

Olive Harvey College

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Dwayne Wilson