Dwayne Williams
Chicago,IL
Summary
Dedicated and experienced Audio-Visual Technician and Customer Service Professional with over 8 years of combined experience in event operations, technical support, and facility services across corporate, hospitality, and live event settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
AV Technician
Free Lance Stagehands
05.2025 - Current
Provided technical setup and strike services for conferences, concerts, and private events.
- Operated audio consoles, video systems, and lighting equipment according to production specs.
- Conducted maintenance and troubleshooting of stage gear and cabling systems.
- Partnered with event teams to ensure technical readiness before each scheduled performance.
- Set up projectors, laptops and microphones for live presentations.
- Created and implemented technical support plans for audio-visual systems.
Lead Technician
Encore
06.2022 - 09.2025
- Implemented, configured, and optimized safety standards.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Adhered to established policies and standards to safely complete projects.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Education
Certification - Media & Audio Engineer
Illinois Media School
Chicago, IL05.2017
High School Diploma -
Harper High School
Chicago, IL06.2001
Skills
- Customer Service
- Audio/visual technology
- Video Production
- Low Voltage installation
- Structured cabling
- Lighting design
- System troubleshooting
- Power distribution
- Video conferencing
- Low-voltage cabling
- Skilled in maintenance and organization
- Electrical safety
- Client communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
Certification
Certification: Media & Audio Engineer Certification
Languages
English
Native or Bilingual
Timeline
AV Technician
Free Lance Stagehands
05.2025 - Current
Lead Technician
Encore
06.2022 - 09.2025
Certification - Media & Audio Engineer
Illinois Media School
High School Diploma -
Harper High School
LANGUAGES, CERTIFICATIONS, & RELEVANT SOFTWARE
Software: Microsoft Office 365, Google Workspace, Adobe Premiere, Avid, Mac OS, Windows OS