DWAYNE E RHODES
FAIRVIEW HEIGHTS
Summary
Dynamic General/District Manager with expertise in operational management, financial analysis, and staff training. Proven ability to enhance team performance and drive financial success.
Overview
39
39
years of professional experience
Work History
General Manager/District Manager
Qdoba
Shiloh
01.2021 - Current
- Managed daily operations, ensuring efficient workflow and high service standards.
- Trained and mentored staff to enhance team performance and customer service skills.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
General Manager
Hardees Fast Food
St Louis
09.2005 - 02.2019
- Oversaw daily operations to ensure smooth restaurant functionality.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
General Manager
Jack in the Box
St Loius
04.1993 - 07.2005
- Oversaw daily operations to ensure smooth restaurant functionality.
- Managed staff recruitment, training, and performance evaluations.
- Developed and maintained customer service standards across all teams.
Intelligence Officer
United States Navy
Little Creek
01.1987 - 02.1993
- Analyzed intelligence data to identify potential threats and vulnerabilities.
- Trained junior officers in intelligence protocols and analytical techniques.
- Reviewed daily intelligence reports from multiple sources to inform senior leadership of current events.
Education
Bachelor of Science - Business Administration
Southern Illinois University, Carbondale
Carbondale, IL12-1986
Skills
- Operational management
- Financial analysis
- Performance measurement
- Customer service
- Staff training
- Budget management
Timeline
General Manager/District Manager
Qdoba
01.2021 - Current
General Manager
Hardees Fast Food
09.2005 - 02.2019
General Manager
Jack in the Box
04.1993 - 07.2005
Intelligence Officer
United States Navy
01.1987 - 02.1993
Bachelor of Science - Business Administration
Southern Illinois University, Carbondale