I am a dynamic and results-driven Senior Customer Success Manager with over 9 years of experience in customer-facing roles, including 5 years in the SaaS B2B industry. Proven track record in building and executing customer success strategies, driving long-term growth, and ensuring customer retention across EMEA and APAC. Played a key role in MarketMan's success, contributing to its acquisition by PSG for $100M in 2022. Adept at managing key accounts, reducing churn, and fostering collaboration across departments to maximize product adoption and satisfaction.
Customer Account Management
Customer Retention
Customer Service
Customer Relationship Building
Strategic Planning
Revenue Growth
Training and mentoring
Report Analysis
Full Control of MS Office, Google, SalesForce, PlanHat, Zoho, Bamboo, Jira, Zendesk, TextBlaze, Confluence, Trello, Totango, Icount, Zoom, Calendly, Clari.