Dvir Alkaher
Technical Support Manager And Customer Success
Modi'in
Summary
Technical Manager with Extensive End-to-End Experience – From Fieldwork to Data Processing on Servers. Proven ability to work effectively with clients and suppliers, both domestically and internationally, including crisis management and problem-solving. Strong team collaboration skills, commitment to quality and process efficiency, quick learner, proactive, with a practical mindset. Fluent in English.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Technical Customer Support Manager
Mobileye
01.2019 - 01.2025
- Responsible for analyzing product and customet needs , work with r&d teams to insure data traffic and data quality delivered to customer servers. Developed a new cross-functional role at Mobileye HQ, including:
- Helped built and design Mobileye Fleet Management System (FMS)
- Created dashboards in Kibana under S3
- Developed a global monitoring system for all Mobileye systems
- Collaborated closely with the Product team on product design and the DevOps team on product development
- Presented the product to international clients in Asia, Europe, and America
- Managed API projects for data clients
Technical Team Lead
Mobileye
Israel
01.2014 - 01.2019
- Ensured system integrity before delivery to customers
- Building work process for each product.
- Close work with HW teams to perfect process and product.
- Developed system profiles for each vehicle model
- Trained installers, employees, and customers on the system
- Managed a team of 6 employees
Account Manager
Amit Systems Group
01.2012 - 01.2014
- Initial contact with clients and contract negotiation
- Supervised technical team installations and customized camera programming based on client requirements
- Connected cameras to servers
- A company specializing in smart home systems and security camera installation.
Security Team Lead
Goshen Security, Teva Pharmaceuticals
Jerusalem
01.2010 - 01.2012
- Managed security operations at Teva, ensuring compliance with strict organizational standards
- Conducted random night and weekend inspections to assess employee performance and supervision
- Managed a team of approximately 35 employees, including security guards, shift supervisors, and receptionists, from recruitment and training to task allocation
Team Leader
Beit HaHayal
01.2008 - 01.2010
- Provided assistance to lone soldiers in navigating military processes (managed a team of 4).
Student Jobs
01.2006 - 01.2008
Education
Electronics Engineering
Jerusalem College of Engineering
01.2009
Full matriculation - Electronics and Computers
Ort Horowitz
Karmiel01.2002
Skills
Python
SQL
Amazon S3
Kibana
AWS
OpenSearch
Grafana
Full proficiency in Office applications
AI tools
References
References available upon request
Military Service
2003-2006 Sergeant of an Explosive Ordnance Disposal (EOD) Unit, Givati Brigade, Tzabar Battalion & Combat Medic
Timeline
Technical Customer Support Manager
Mobileye
01.2019 - 01.2025
Technical Team Lead
Mobileye
01.2014 - 01.2019
Account Manager
Amit Systems Group
01.2012 - 01.2014
Security Team Lead
Goshen Security, Teva Pharmaceuticals
01.2010 - 01.2012
Team Leader
Beit HaHayal
01.2008 - 01.2010
Student Jobs
01.2006 - 01.2008
Electronics Engineering
Jerusalem College of Engineering
Full matriculation - Electronics and Computers
Ort Horowitz