Dustin Friedman
Troy
Summary
Adept at elevating store operations and enhancing customer satisfaction, I leveraged my expertise in employee management and customer service at Truck Works to significantly improve efficiency and sales. My proactive approach in implementing safety and health protocols, alongside mentoring a high-performing team, showcases my ability to drive success and foster a positive work environment.
Overview
21
21
years of professional experience
Work History
Shop Manager
Truck Works
01.2013 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Shop Manager
Speed Lube LLC
03.2010 - 11.2012
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
Night Manager
Gateway Fun Park
02.2008 - 02.2010
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Trained and mentored new and existing staff to achieve best practices.
Head Grill Cook
Fosters Freeze
02.2004 - 01.2008
- Demonstrated excellent time management skills by prioritizing tasks according to service demands without compromising quality or presentation of dishes served.
- Reduced food waste by effectively managing grill station inventory and implementing proper storage techniques.
- Contributed ideas during menu planning sessions, bringing innovative grilled dish concepts that garnered positive reviews from guests.
- Ensured consistent flavor profiles by accurately following recipes and adjusting seasoning as needed based on taste tests.
Education
Welding -
Vatterott College
Fairview Heights, IL2013
Barstow High School
Barstow, CA2008
Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Store operations
Timeline
Shop Manager
Truck Works
01.2013 - Current
Shop Manager
Speed Lube LLC
03.2010 - 11.2012
Night Manager
Gateway Fun Park
02.2008 - 02.2010
Head Grill Cook
Fosters Freeze
02.2004 - 01.2008
Welding -
Vatterott College
Barstow High School
Similar Profiles
Ernesto Gomez-MedinaErnesto Gomez-Medina
Mechanic Technician at Truck WorksMechanic Technician at Truck Works
Matthew CrawfordMatthew Crawford
Automotive Shop Technician at Michaels truck worksAutomotive Shop Technician at Michaels truck works
HARINDER SINGHHARINDER SINGH
Welding Operator at Maple Truck Repair and Steel WorksWelding Operator at Maple Truck Repair and Steel Works
Brittney ClaytonBrittney Clayton
Member Experience Especialist at Alltru Credit UnionMember Experience Especialist at Alltru Credit Union
Jack AhoJack Aho
Front Desk Receptionist Volunteer at Henry Ford HospitalFront Desk Receptionist Volunteer at Henry Ford Hospital