Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Dushawn Mack

Hazel Crest

Summary

Adept at swiftly mastering new roles, I elevated customer satisfaction and operational efficiency at Target through exceptional complaint resolution and meticulous cleaning. As a Shift Manager at Taco Bell, I enhanced food safety compliance, showcasing my decision-making capacity and technical support prowess. My blend of hard and soft skills drives tangible achievements, positioning me as a versatile asset to any team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Manager

Taco Bell
09.2023 - Current
  • Ensured compliance with food safety regulations and quality standards.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Monitored store operations to ensure compliance with company policies and procedures.

Team Member

Target
11.2024 - 02.2025
  • Worked hard to learn required tasks quickly to maximize performance.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.

Middle School Tutor

Chicago Public Schools
08.2023 - 10.2024
  • Promoting teamwork and shared responsibility for learning outcomes among participants.
  • Enhanced critical thinking skills through problem-solving activities that challenged students intellectually.
  • Provided a supportive learning environment, encouraging open communication between tutor, student, and parent.

Sales Associate

Walmart
06.2022 - 05.2023
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Assessed customer needs to provide assistance and information on product features.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Education

Bachelor of Arts - Graphic Design

Central State University
Wilberforce, OH

Skills

  • Complaint resolution
  • Cleaning
  • Decision-making capacity
  • Workplace safety
  • Money handling
  • Staff education and training
  • Technical support
  • Operations management
  • Hiring and recruiting

Certification

  • ServSafe Food Protection Manager Certification

Languages

English
Native/ Bilingual
Spanish
Limited

References

References available upon request.

Timeline

Team Member

Target
11.2024 - 02.2025

Shift Manager

Taco Bell
09.2023 - Current

Middle School Tutor

Chicago Public Schools
08.2023 - 10.2024

Sales Associate

Walmart
06.2022 - 05.2023

Bachelor of Arts - Graphic Design

Central State University

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Dushawn Mack