Durdona Shovkatova
Chicago,IL
Summary
Detail-oriented Purchasing and Operations professional with 2+ years of experience supporting procurement, vendor coordination, and order fulfillment. Skilled in creating and processing Purchase Orders in QuickBooks, coordinating drop-shipping shipments, tracking delivery timelines, and maintaining accurate purchasing records. Strong communicator with proven ability to collaborate across finance, warehouses, and vendors to ensure smooth and timely order execution.
Overview
6
6
years of professional experience
Work History
IT Consultant
Cgt
Oman-Remote
01.2023 - 07.2025
- Communicated daily with 50+ clients via phone and email, providing clear updates and timely resolution
- Maintained accurate documentation of requests, order statuses, and follow-up actions under deadlines
- Improved service reliability by 30% through proactive coordination and issue identification
- Ensured confidentiality and compliance with internal standards
Operations Manager
Especial Bazaar
London, UK
01.2021 - 01.2023
- Created and processed Purchase Orders in QuickBooks, ensuring accurate pricing, quantities, and shipping instructions
- Coordinated dropship orders, generated receipts, and partnered with billing teams to support invoicing
- Followed up with 5 vendors to confirm ship dates, freight charges, and delivery timelines daily
- Communicated tracking updates, shipment confirmations, and proof of delivery to customers and internal teams
- Resolved shipment delays and order discrepancies quickly to minimize disruptions
- Maintained organized purchasing documentation, improving workflow efficiency and data integrity
Hostess
Tredwells
London, UK
10.2019 - 06.2020
- Delivered consistent, respectful customer service in a fast-paced environment, maintaining a 95%+ satisfaction rate
- Handled guest concerns and conflicts calmly, resolving issues promptly while representing the organization positively
- Coordinated with team members to manage high-volume periods without service disruption
Passenger Service Agent
Prospect Air
Skokie, IL
05.2019 - 09.2019
- Delivered high-volume customer support while ensuring accurate data entry and documentation
- Achieved a 98% satisfaction rating through professional communication and issue resolution
Assistant Manager
Brookstone International
Skokie, IL
05.2019 - 09.2019
- Supported daily operations including cash handling, customer concerns, and staff coordination while meeting performance targets by 95%
- Addressed customer disputes and escalations with professionalism and solution-oriented communication
Education
Master's Degree -
City, University of London
London, UK01.2021
Bachelor of Arts - undefined
Loyola University of Chicago
IL, USA05.2019
Skills
- Purchase Order Processing (QuickBooks)
- Dropship & Shipment Coordination
- Vendor Communication & Follow-Up
- Order Tracking, Receipts & Freight Charges
- Microsoft Excel (Moderate)
- Logistics & Warehouse Collaboration
- Data Accuracy & Record Integrity
- Time Management & Deadline Execution
- Business analysis
- Systems architecture analysis
- Project management
Languages
English Advanced
Uzbek Native
Russian Intermediate
Spanish Beginner
Timeline
IT Consultant
Cgt
01.2023 - 07.2025
Operations Manager
Especial Bazaar
01.2021 - 01.2023
Hostess
Tredwells
10.2019 - 06.2020
Passenger Service Agent
Prospect Air
05.2019 - 09.2019
Assistant Manager
Brookstone International
05.2019 - 09.2019
Bachelor of Arts - undefined
Loyola University of Chicago
Master's Degree -
City, University of London