Dulce Moran
Moline
Summary
Detail-oriented Medical Assistant with experience in supporting patient intake and optimizing clinic workflows. Proven ability to maintain high standards in clinical documentation and patient care, contributing to improved patient satisfaction and safety.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Community Health Care Clinic
Moline, IL
05.2025 - Current
- Supported patient intake processes, ensuring accurate information collection and documentation.
- Assisted healthcare providers during patient examinations, maintaining a sterile and organized environment.
- Managed appointment scheduling, optimizing clinic workflow and reducing patient wait times.
- Conducted routine lab tests and collected specimens, adhering to safety protocols and quality standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Caregiver/Medication Manager
Senior Star Elmore Place
Davenport, IA
08.2024 - Current
- Managed medication inventory, ensuring accurate stock levels and timely reordering of supplies.
- Coordinated medication administration schedules for patients, improving adherence to prescribed therapies.
- Collaborated with healthcare providers to optimize medication regimens based on individual patient needs.
- Enhanced patient safety by maintaining accurate medication records and administering medications as prescribed.
- Assisted residents with daily living activities, enhancing comfort and independence.
- Monitored patient health and reported changes to nursing staff for timely interventions.
FOH Shift Leader
Chick-fil-A
Moline, IL
06.2021 - 07.2024
- Supervised front of house operations to ensure high service standards and customer satisfaction.
- Trained and mentored team members on best practices in customer interaction and food safety protocols.
- Implemented workflow improvements resulting in increased efficiency during peak hours.
- Conducted daily inventory checks to maintain stock levels and reduce waste.
Dietary Aide /Elderly Caregiver
Overlook Village Senior Living
Moline, IL
07.2019 - 10.2023
- Assisted in meal planning, ensuring compliance with individual dietary restrictions.
- Maintained cleanliness and organization of kitchen and dining areas.
- Trained new staff on food safety practices and operational procedures.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
Education
Medical Assistant -
Midwest Technical Institute
IL05-2025
High School Diploma -
Moline Sr High School
Moline, IL05-2021
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Clinical documentation
- Direct patient care
- Phlebotomy
- CPR
- Fluent in Spanish
Certification
- CMA - Certified Medical Assistant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Assistant
Community Health Care Clinic
05.2025 - Current
Caregiver/Medication Manager
Senior Star Elmore Place
08.2024 - Current
FOH Shift Leader
Chick-fil-A
06.2021 - 07.2024
Dietary Aide /Elderly Caregiver
Overlook Village Senior Living
07.2019 - 10.2023
Medical Assistant -
Midwest Technical Institute
High School Diploma -
Moline Sr High School