Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dujuan Boston

Chicago

Summary

Dynamic Multi-Unit Manager with a proven track record at Tropical Smoothie Cafe, driving sales growth and enhancing staff development. Expert in operations management and employee engagement, I successfully implemented training programs that improved service quality and optimized inventory processes, resulting in significant cost reductions and increased customer satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Multi-Unit Manager

Tropical Smoothie Cafe
05.2025 - Current
  • Oversaw daily operations across multiple locations, ensuring operational efficiency and customer satisfaction.
  • Developed and implemented training programs to enhance team performance and service quality.
  • Monitored inventory levels and optimized supply chain processes to reduce waste and costs.
  • Established sales goals and executed marketing strategies to drive revenue growth across units.

General Manager

Auntie Anne's Pretzels
06.2021 - 09.2024
  • Led operational strategies to enhance store performance and customer satisfaction.
  • Developed and implemented training programs for staff to improve service efficiency.
  • Oversaw inventory management processes, ensuring optimal and cost control.
  • Analyzed sales data to identify trends, adjusting strategies to maximize profits.
  • Hiring
  • Ordering

Host Trainer/Back Office Assistant

Fogo De Chao
04.2019 - 06.2021
  • Trained new hosts on customer service protocols and Fogo De Chao standards.
  • Coordinated scheduling and workflow to optimize guest seating efficiency.
  • Mentored team members in handling guest inquiries and resolving issues effectively.
  • Developed training materials to enhance onboarding processes for new hires.

Deli Supervisor

Jewels Osco
08.2014 - 06.2017
  • Supervised deli operations to ensure compliance with health and safety standards.
  • Trained and mentored staff on food preparation techniques and customer service best practices.
  • Collaborated with management to optimize inventory levels and reduce waste.
  • Implemented new procedures to enhance efficiency in deli service delivery.

Education

High School Diploma -

Paul Robeson High School
Chicago, IL
09-2013

Skills

  • Operations management
  • Sales growth
  • Staff development
  • Employee engagement

Certification

  • CM - Certified Manager Certification

Timeline

Multi-Unit Manager

Tropical Smoothie Cafe
05.2025 - Current

General Manager

Auntie Anne's Pretzels
06.2021 - 09.2024

Host Trainer/Back Office Assistant

Fogo De Chao
04.2019 - 06.2021

Deli Supervisor

Jewels Osco
08.2014 - 06.2017

High School Diploma -

Paul Robeson High School
Dujuan Boston