Summary
Overview
Work History
Education
Skills
Timeline
Generic

Duane Martin

Hopedale

Summary

Dynamic Corrections Officer with the Illinois Department of Corrections, skilled in emergency response and inmate supervision. Proven track record of reducing altercations through effective rule enforcement and de-escalation techniques. Certified forklift operator and adept communicator, committed to maintaining safety and integrity in high-pressure environments.

Experienced with maintaining security and order within correctional facilities. Utilizes conflict resolution and interpersonal skills to manage inmate behavior effectively. Strong understanding of regulatory compliance and teamwork in high-pressure environments.

Overview

40
40
years of professional experience

Work History

Corrections Officer

Illinois Department Of Corrections
11.2014 - Current
  • Learned and adhered to safety protocols in correctional facilities.
  • Monitored inmate behavior to maintain security and order.
  • Assisted in conducting searches for contraband and prohibited items.
  • Supported the implementation of rehabilitation programs for inmates.
  • Responded promptly to emergencies, applying de-escalation techniques as needed.
  • Participated in training sessions to enhance knowledge of correctional policies and procedures.
  • Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
  • Supported successful emergency response efforts by participating in regular drills and training exercises.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals, and work sites.
  • Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
  • Authored incident reports for management on violations and discrepancies.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.

Truck Driver and Building and Grounds Supervisor

HG&N Fertilizer Service
03.2009 - 11.2014

Operated fork lifts and loaders to load and unload trucks and

trailers.


Maintained a working inventory of agricultural supplies.


Maintained and operated trucks, mowers and agricultural fertilizer application equipment.


Sales/Service Representative

Aramark
06.2008 - 01.2009
  • Managed customer inquiries and resolved issues to enhance satisfaction and retention.
  • Collaborated with cross-functional teams to streamline service delivery processes.
  • Trained new team members on products, services, and best practices in customer service.
  • Implemented feedback mechanisms to gather customer insights for continuous improvement.
  • Developed and maintained strong relationships with clients to foster loyalty and repeat business.
  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.

Delivery Driver

Lowes of East Peoria
12.2006 - 06.2008

OSHA certified fork lift driver.

CDL Class A truck driver.

  • Delivered packages efficiently to designated locations within set timeframes.
  • Operated delivery vehicle safely while adhering to traffic regulations and company policies.
  • Maintained accurate delivery records and documented discrepancies in shipment schedules.
  • Conducted routine vehicle inspections ensuring compliance with safety standards and operational readiness.
  • Streamlined loading processes, enhancing overall efficiency of daily operations during peak periods.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.

Sales/Service Representative

Cintas of Normal/Bloomington
06.1985 - 02.2005
  • Conducted regular training sessions focused on product knowledge and sales techniques for staff development.
  • Analyzed service trends to identify opportunities for process enhancements and efficiency gains.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Employed consultative techniques, using probing questions to overcome objections and close sales.
  • Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
  • Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
  • Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level.
  • Managed accounts receivable worth $40,000 in monthly revenue, diligently staying on top of payment requests to keep aging low.
  • Generated sales leads through outbound calls and emails to build robust pipeline.
  • Actively sought out opportunities for cross-selling or upselling within existing accounts, maximizing overall revenue generation from each relationship.
  • Trained new hires on sales processes and best practices, ensuring a high level of competence across the team.

Education

Olympia High School
Stanford, IL

Skills

  • Certified Locksmith
  • Certified forklift operator
  • Class A CDL operator
  • BBQ Pitmaster
  • Verbal communication
  • Security procedures
  • Emergency response
  • Inmate supervision
  • Integrity and honesty
  • De-escalation techniques
  • File and record maintenance
  • Ethical standards of conduct

Timeline

Corrections Officer

Illinois Department Of Corrections
11.2014 - Current

Truck Driver and Building and Grounds Supervisor

HG&N Fertilizer Service
03.2009 - 11.2014

Sales/Service Representative

Aramark
06.2008 - 01.2009

Delivery Driver

Lowes of East Peoria
12.2006 - 06.2008

Sales/Service Representative

Cintas of Normal/Bloomington
06.1985 - 02.2005

Olympia High School
Duane Martin