Bartender
Donatellis Bistro
Driemeier Casey
Belvidere
Summary
Adept at elevating guest experiences, I leveraged my mixology expertise and engaging personality at Roux Royale to boost customer satisfaction and loyalty. Skilled in inventory management and team training, my approach resulted in significant revenue growth. I excel in fostering professional relationships and delivering top-notch service, making me a valuable asset to any team.
Work History
Manager/ Bartender
Roux Royale
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Addressed equipment malfunctions quickly by working closely with maintenance teams; ensured minimal downtime in bar operations.
- Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
- Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upheld strict regulations for safe alcohol service and food safety.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Built relationships with vendors to manage orders and negotiate costs.
Administrative Assistant
Air Comfort Services
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Education
General -
Hazelwood East High-school
St Louis, MO2003
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Engaging personality
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Cash register operation
- Menu memorization
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Alcohol awareness
- Food service
- Team training and development
- New hire training
- Drink preparation techniques
- Inventory
- Sales expertise
- Performance improvement
- Staff management
- Health codes compliance
- Changing beer kegs
- Creative mixology
- Ordering bar supplies
- Aloha POS
- Ordering procedures
- Dining room management
- Menu design
- Beer and wine recommendations
- Anticipating guest needs
- Hospitality and accommodation
- Honest and dependable
- Teamwork and professionalism
- Relationship building
Timeline
Bartender
Donatellis Bistro
Manager/ Bartender
Roux Royale
Administrative Assistant
Air Comfort Services
General -
Hazelwood East High-school