Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Core Competencies
Timeline
Generic

Drew Clower

Chicago

Summary

Organizing and operations professional with over a decade of experience building collaborative teams, developing worker leadership, and mobilizing colleagues toward shared goals. Skilled in campaign organizing, workplace engagement, and coalition-building, with a people-centered, equity-driven approach. Brings extensive experience across higher education and hospitality environments, combining operational precision, cross-cultural communication, and frontline worker insight to support collective action and organizational change.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Bartender

The Northman Beer & Cider Garden
12.2019 - 09.2025
  • Managed deliveries, inventory systems, and daily operational coordination in a high-volume environment.
  • Strengthened communication, de-escalation, and problem-solving skills through frontline service work.
  • Built solidarity and trust across diverse teams while navigating fast-paced, high-pressure conditions.

Interlibrary Loan Operations Manager

Northwestern University
08.2017 - 05.2023
  • Co-led organizing campaign for the first blended faculty-and-staff bargaining unit with SEIU Local 73, engaging employees across departments and building sustainable internal leadership networks.
  • Managed all interlibrary loan and document delivery operations, including staff supervision, process design, and workflow coordination.
  • Designed and implemented operational improvements using ILLiad, OCLC WorldShare, Alma, RapidILL, and Docline, enhancing automation and communication across partner institutions.
  • Collaborated with library IT and vendors to develop new workflows, troubleshoot systems, and refine metadata and authentication processes.
  • Built and maintained reporting tools and data dashboards (Excel, Access, Google Workspace) to monitor volume, turnaround times, and service trends.
  • Managed departmental budgets, procurement, and vendor relationships; ensured compliance with copyright, privacy, and interlibrary loan standards.
  • Recruited, trained, and mentored professional and student staff; established clear expectations and development pathways.
  • Partnered with Office of Equity and Diversity & Inclusion units to advance workplace equity, facilitate communication between staff and leadership, and support restorative conversations.
  • Represented the department on cross-campus committees focused on workflow optimization, user experience, and staff engagement.

Bartender / Shift Manager

Rogers Park Social
01.2020 - 03.2020
  • Supervised shifts, trained staff, and maintained cohesive team operations.
  • Applied restorative and inclusive leadership practices to support a safe, respectful workplace.
  • Developed strong conflict resolution skills and adaptability relevant to organizing work.

Circulation Services Supervisor

The University of Chicago
03.2015 - 08.2017
  • Oversaw daily library operations, scheduling, and frontline staff coordination.
  • Improved workflows and strengthened communication across library departments.
  • Gained deep familiarity with institutional policy structures and service expectations.

English Language Learners Instructor

Maryville College
08.2011 - 05.2013
  • Taught English to non-native speakers and developed individualized instructional plans.
  • Built cross-cultural engagement and mentorship skills directly applicable to worker organizing.

Education

B.A. - Religion, Minor in Spanish

Maryville College
Maryville, TN
05.2013

Skills

  • ILLiad
  • OCLC WorldShare
  • Alma
  • RapidILL
  • Docline
  • Excel
  • Access
  • Google Workspace
  • Workflow design
  • Reporting & data tracking

Accomplishments

  • Co-led successful union campaign establishing the first blended faculty-and-staff unit at Northwestern.
  • Implemented inclusion and communication initiatives improving workplace culture and team cohesion.
  • Developed staff training and mentorship programs that strengthened service quality and retention.
  • Bridged operations and organizing by grounding workflow improvements in worker needs and frontline experience.

Affiliations

  • Member, Diversity Leaders Group – Northwestern University: Advised on equity initiatives and staff engagement.
  • Advisory Board Member, Women’s Center: Supported gender equity programming and policy recommendations.
  • Core Leader, GQNBT Task Force: Advanced institutional practices supporting gender-expansive workers.
  • Co-chair, Women’s Center Search Committee: Led an equitable, transparent hiring process.

Certification

  • Manager Foundations Certificate – Northwestern University: Training in supervision, performance coaching, communication, and operational leadership.
  • Restorative Practices Trained Facilitator – Office of Equity, Northwestern University: Mediation, relationship repair, and equity-driven communication frameworks.
  • LGBTQIA+ Ally Training Facilitator – Northwestern University: Inclusive practices, worker advocacy, and facilitation of allyship workshops.

Languages

Proficient in Spanish; able to communicate effectively across diverse worker communities.

Core Competencies

  • Organizing & Leadership Development
  • Co-led Northwestern University’s first blended faculty-and-staff bargaining unit with SEIU Local 73; built internal leadership networks and achieved a successful campaign outcome.
  • Conducted one-on-one and small-group organizing conversations to identify leaders, surface workplace issues, and develop shared vision for collective action.
  • Experienced in strategic campaign planning, member mobilization, and leadership training.
  • Communication & Engagement
  • Facilitated organizing meetings, listening sessions, and peer-led discussions to build participation and trust.
  • Taught English Language Learners (ELL), strengthening cross-cultural communication, mentorship, and community-building skills.
  • Proficient in Spanish; able to communicate effectively across diverse worker communities.
  • Operations, Problem-Solving & Conflict Resolution
  • Managed logistics, staffing, and service operations in academic and hospitality environments with competing priorities and rapid changes.
  • Experienced in restorative practices and conflict mediation, creating equitable and collaborative team cultures.
  • Skilled in analyzing processes, identifying workflow inefficiencies, and implementing solutions that support both people and operations.
  • Mentorship & Team Development
  • Over a decade of experience supervising, training, and coaching diverse teams.
  • Built accountability and communication frameworks that improved service quality and morale.
  • Skilled in developing emerging leaders and grounding teams in shared values and mutual support.

Timeline

Bartender / Shift Manager

Rogers Park Social
01.2020 - 03.2020

Bartender

The Northman Beer & Cider Garden
12.2019 - 09.2025

Interlibrary Loan Operations Manager

Northwestern University
08.2017 - 05.2023

Circulation Services Supervisor

The University of Chicago
03.2015 - 08.2017

English Language Learners Instructor

Maryville College
08.2011 - 05.2013

B.A. - Religion, Minor in Spanish

Maryville College
Drew Clower