Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dr. Dimple Jhala, PharmD, RPh

Northbrook,Illinois

Summary

Dedicated and empathetic Doctor of Pharmacy with 16 years of clinical experience, specializing in Medication Therapy Management (MTM), including both face-to-face and virtual patient counseling, as well as medication adherence for Medicare beneficiaries. Proven ability to cultivate strong patient relationships and collaborate effectively with healthcare providers to promote wellness through customized outreach initiatives. Committed to delivering high-quality care and improving health outcomes for diverse patient populations.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Registered Pharmacist

Jewel-Osco Pharmacy
07.2024 - Current
  • Apply prior pharmacy experience to guide and support new managers, with a focus on streamlining workflows and enhancing operational efficiency across daily tasks.
  • Support training of new pharmacy technicians, helping them develop confidence in key responsibilities and maintain high service standards.
  • Provide patients with clear guidance on potential side effects, contraindications, and proper use of prescribed medications to support safe and effective therapy.
  • Maintain top customer satisfaction and retention by cultivating productive relationships with patients.

Pharmacy Manager

Jewel-Osco Pharmacy
01.2014 - 07.2024
  • Delivered personalized patient counseling and immunization education, fostering trust and ensuring a consistently exceptional care experience.
  • Enhanced customer service strategies and streamlined pharmacy operations, contributing to increased patient retention and elevated satisfaction scores.
  • Achieved a consistent 13% annual growth in prescription revenue through strategic patient engagement and service optimization.
  • Surpassed year-to-date vaccine targets by 128%, averaging a 36% increase over prior year performance through proactive outreach and education.
  • Improved customer service and optimized daily pharmacy workflows, contributing to a noticeable rise in patient loyalty and overall satisfaction.
  • Introduced targeted workflow improvements that boosted pharmacy efficiency and throughput, while upholding strict quality standards and ensuring continuity of patient care.

Registered Pharmacist

Jewel-Osco Pharmacy
06.2009 - 01.2014
  • Delivered high-quality clinical support to patients and healthcare professionals, contributing to safe and effective medication use.
  • Educated patients on the proper use of prescription and over-the-counter therapies, enhancing treatment adherence and minimizing adverse effects.
  • Administered vaccinations to protect patients against influenza, pneumonia, and other preventable illnesses, promoting public health and immunization awareness.
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.

Education

Doctor of Pharmacy -

University of Illinois at Chicago
Chicago, Illinois
05.2009

Skills

  • Proficient in optimizing therapeutic outcomes through MTM services
  • Disease state intervention skills
  • Experienced in establishing connections with patients via various communication methods
  • Individualized strategies for medication adherence
  • Facilitating solutions for drug therapy challenges
  • Proficient in addressing medication adherence challenges
  • Implementing performance enhancements
  • Effective in diverse team settings
  • Quality care and service delivery optimization skills

Certification

  • IL Registered Pharmacist 051.293571 (IL Dept
    of Financial and Professional Regulation)
  • Pharmacy-Based Immunization Delivery Certification (AphA)

Timeline

Registered Pharmacist

Jewel-Osco Pharmacy
07.2024 - Current

Pharmacy Manager

Jewel-Osco Pharmacy
01.2014 - 07.2024

Registered Pharmacist

Jewel-Osco Pharmacy
06.2009 - 01.2014

Doctor of Pharmacy -

University of Illinois at Chicago

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Dr. Dimple Jhala, PharmD, RPh