DOUGLAS WILSON
Rock Island
Summary
Dynamic professional in client relationship management, recognized for a proven ability to enhance customer satisfaction and loyalty. Expertise in strategic planning and execution drives improved customer engagement and fosters long-term partnerships. A dependable team collaborator adept at navigating dynamic environments while adhering to established protocols, consistently delivering exceptional results. Committed to leveraging skills and experience to contribute to organizational success and elevate client experiences.
Overview
4
4
years of professional experience
Work History
Customer Success Manager
Sunbelt Staffing LLC
06.2025 - Current
- Developed and maintained strong customer relationships to enhance satisfaction and retention.
- Collaborated with cross-functional teams to address customer needs and resolve issues promptly.
- Conducted regular check-ins with clients to assess product usage and gather feedback for improvements.
- Implemented customer onboarding processes, ensuring smooth transitions and effective training on products.
Field Sales Leader
US Health Advisors
10.2024 - 05.2025
- Managed a team of field sales representatives by providing guidance, training, and support as needed.
- Developed and implemented successful sales strategies to maximize revenue growth.
- Exceeded sales quota expectations (40,000 AV weekly) and obtained a leadership position in the second month on the job
Account Manager
Bandalux
10.2023 - 09.2024
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
- Managed a portfolio of accounts by providing timely support and guidance.
- Cultivated strong client relationships through proactive communication and problem-solving.
- Exceeded Sales quota for assigned territory: 120% of goal.
Account Executive
Payspan
08.2021 - 12.2022
- Collaborated with cross-functional teams to generate innovative solutions for customers' needs.
- Maintained an up-to-date knowledge of industry developments, regulations, and best practices.
- Contacted key clients and internal partners to develop strong business relationships and networks.
- Led team in gross revenue and new accounts accumulated.
Education
Bachelor of Science - English Education
University of Illinois At Urbana-Champaign
Champaign, IL05-2020
Skills
- Customer engagement
- Team training and development
- Team management
- Sales presentations
- Pipeline management
- New business development
Timeline
Customer Success Manager
Sunbelt Staffing LLC
06.2025 - Current
Field Sales Leader
US Health Advisors
10.2024 - 05.2025
Account Manager
Bandalux
10.2023 - 09.2024
Account Executive
Payspan
08.2021 - 12.2022
Bachelor of Science - English Education
University of Illinois At Urbana-Champaign