Douglas Lawson
Bettendorf
Summary
Sales expert prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. Skilled in market analysis, lead generation, and negotiation.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
10
10
years of professional experience
Work History
Outside Sales/General Manager
Whitetail Concrete Finishing Solutions
Bettendorf, IA
10.2023 - Current
- Developed lasting relationships with customers, leading to increased sales and mutually beneficial satisfaction.
- Managed internet sales leads from first contact to completed sales, resolving customer issues quickly and efficiently.
- Presented floor plans and elevations from computer-guided software and worked with clients to tailor plans to their needs.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies, and security practices.
- Described merchandise and explained use, operation, and care.
- Computed purchases and received and processed cash, check or credit payments.
- Visited potential and current customers at personal and business locations to promote products.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in person, through email, and over the phone to maximize customer service.
- Followed up with clients after installations to assess quality service and customer satisfaction.
- Lead a team of 20 employees from sales to production to ensure quality of work and customer satisfaction.
- Handled incoming calls for sales, warranty, and rescheduling purposes.
- Ensured payment in a timely manner upon completion of projects as well as working in accounts receivable and payable.
Sales Design Consultant
TSR Concrete Coating
Davenport, IA
02.2023 - 10.2023
- Developed lasting relationships with customers, leading to increased sales and mutually beneficial satisfaction.
- Managed internet sales leads from first contact to completed sales, resolving customer issues quickly and efficiently.
- Presented floor plans and elevations from computer-guided software and worked with clients to tailor plans to their needs.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies, and security practices.
- Described merchandise and explained use, operation, and care.
- Computed purchases and received and processed cash, check or credit payments.
- Visited potential and current customers at personal and business locations to promote products.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in person, through email, and over the phone to maximize customer service.
- Followed up with clients after installations to assess quality service and customer satisfaction.
Outside Sales Representative
ABC Supply Co.
Davenport, IA
05.2022 - 02.2023
- Generating leads.
- Meeting or exceeding sales goals.
- Negotiating all contracts with prospective clients.
- Helping determine pricing schedules for quotes, promotions, and negotiations.
- Preparing monthly reports.
- Giving sales presentations to a range of prospective clients.
- Coordinating sales efforts with marketing programs.
- Understanding and promoting company products.
- Preparing and submitting sales contracts for orders.
- Visiting clients and potential clients to evaluate needs or promote products and services.
- Answering client questions about credit terms, products, prices, and availability.
Delivery Service Manager
ABC Supply Co. Inc
Farmington, MO
03.2020 - 05.2022
- Route trucks/drivers
- Create pick tickets
- Check accuracy of deliveries
- Ensure deliveries are made in a time lot manner
- Ensure trucks are DOT compliant
- Manage drivers/warehouse staff
- Manage branch when branch manager is away
- Lead safety meetings
Sales/Delivery
Farmington Building Supply
06.2016 - 03.2020
- Take care of special orders
- Receive and bill out special order products
- Build material loads for delivery
- Deliver material to job sites
- Handle customer returns
- Wait on customers and provide customer service
- Estimate/bid various building and plans.
- Act as an outside sales representative/manager when needed
Education
Associate of Art's degree -
Mineral Area College
05.2016
Skills
- Account Management
- Warehouse Management
- Outside Sales
- Inside Sales
- Leadership
- Supervising Experience
- Attention to Detail
- Product Knowledge
- Merchandising and Display
- Inventory Management
- Sales and Promotions
- Excellent Written and Verbal Communication
- Product Demonstrations
- Computer Proficiency and Microsoft Office
- Retail Metrics and Goals
- Engaging with Diverse Customers
- Building Customer Relationships and Loyalty
- Customer service
- Retail management
- Inventory control
- Sales strategy development
- Sales presentations
- Client acquisition
- Staff development
- CRM proficiency
- Territory management
- Sales team trainin
- Verbal and written communication
- Rapport and relationship building
- Product knowledge
- Project management
- Operations
- Pipeline management
Additional Information
Microsoft Office Word, Outlook, Excel, PowerPoint, strong leader and excellent work ethic. I am a quick learner and what I don’t know I pick up on extremely quick. I have great communication skills, am extremely self motivated, and work well in any environment.
Timeline
Outside Sales/General Manager
Whitetail Concrete Finishing Solutions
10.2023 - Current
Sales Design Consultant
TSR Concrete Coating
02.2023 - 10.2023
Outside Sales Representative
ABC Supply Co.
05.2022 - 02.2023
Delivery Service Manager
ABC Supply Co. Inc
03.2020 - 05.2022
Sales/Delivery
Farmington Building Supply
06.2016 - 03.2020
Associate of Art's degree -
Mineral Area College