Douglas Heard Jr
Richton Park
Summary
Dedicated worker with a passion for applied mechanics, known for quickly grasping new concepts and thriving in fast-paced, hands-on environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Problem Solver
Amazon Fulfillment Center
07.2023 - Current
- Collaborates with coworkers to support strategic problem resolution.
- Analyzes issues and implements effective solutions.
- Identifies root causes to prioritize actions and prevent recurrence.
Slam Operator
Amazon Fulfillment Center
07.2023 - Current
- Labels and sorts products for delivery.
- Trains new operators and follows safety protocols.
- Operates production machinery and performs process adjustments.
- Collaborates with teammates to meet productivity goals.
Flow Desk Process Assistant
Amazon Fulfillment Center
10.2022 - 07.2023
- Measured machine speeds and temperatures and made adjustments to maintain optimal performance.
- Cleared obstructions from production areas to ensure safety.
- Communicated with clients regarding product issues to make appropriate adjustments.
Process Guide
Amazon Fulfillment Center
08.2019 - 10.2022
- Performed general maintenance and warehouse organization.
- Operated pallet jacks and handled merchandise placement.
- Maintained cleanliness and order across facility operations.
Education
Associates of Applied Science - Automotive Technology
Prairie State College
Chicago Heights, IL05.2025
Computer Management Info Systems
Southern Illinois University of Edwardsville
Edwardsville, IL07.2019
High School Diploma - undefined
Thornton Fractional North High School
Calumet City, IL05.2016
Skills
- Currently training in Automotive Diagnostics and Repair
- Proficient in Windows 10/11, Microsoft Word, PowerPoint, and Excel
- Strong manual dexterity and mechanical aptitude
- Excellent written and verbal communication skills
Certification
- AUTOMOTIVE ENGINES SPECIALIST Prairie State College, March 2024
- AUTOMOTIVE DRIVABILITY SPECIALIST Prairie State College, September 2024
- AUTOMOTIVE BRAKES SPECIALIST Prairie State College, Expected 2025
Timeline
Problem Solver
Amazon Fulfillment Center
07.2023 - Current
Slam Operator
Amazon Fulfillment Center
07.2023 - Current
Flow Desk Process Assistant
Amazon Fulfillment Center
10.2022 - 07.2023
Process Guide
Amazon Fulfillment Center
08.2019 - 10.2022
Computer Management Info Systems
Southern Illinois University of Edwardsville
High School Diploma - undefined
Thornton Fractional North High School
Associates of Applied Science - Automotive Technology
Prairie State College