Summary
Overview
Work History
Education
Skills
Timeline
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Dorothy Tate

Broadview

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

2025
2025
years of professional experience

Work History

Customer Service Representative

Walmart
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to rapid change.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Trained new personnel regarding company operations, policies, and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Internship

Autism Care Therapy
  • August29-December6
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Analyzed problems and worked with teams to develop solutions.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.

RBT

Autism Care Therapy
05.2021 - Current
  • Worked as part of collaborative team to address changing needs of children and families.
  • Reduced challenging behaviors through the implementation of positive reinforcement strategies.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Documented behavioral data accurately, contributing to better-informed treatment adjustments.
  • Implemented skill acquisition programs tailored to each client''s unique needs and abilities.
  • Assisted in development of therapeutic activities for patients.
  • Supported families in understanding and applying behavioral strategies within the home environment.
  • Increased independence in daily living tasks by providing consistent skill development support.
  • Promoted socialization and peer interaction with group activities and play-based learning.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Assisted in modifying behavior intervention plans based on data analysis and client progress reports.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.

Cashier/Customer Service

Jewel Osco
02.2019 - 03.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

Bachelor of Science - College Degree in Sociology

Elmhurst College
Elmhurst, IL
05-2025

Skills

  • Customer service (3 years)
  • Patient Care
  • Medical Records
  • Customer service
  • Active listening
  • Critical thinking

Timeline

RBT

Autism Care Therapy
05.2021 - Current

Cashier/Customer Service

Jewel Osco
02.2019 - 03.2021

Customer Service Representative

Walmart

Internship

Autism Care Therapy

Bachelor of Science - College Degree in Sociology

Elmhurst College

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Dorothy Tate