Dorothy Kaminsky
Streamwood
Summary
Dynamic Customer Service Expert with a proven track record at Roadside Protect, INC, enhancing issue resolution success through effective task delegation and mentoring. Demonstrated strong problem resolution and empathy, leading to increased customer loyalty and satisfaction. Skilled in data entry and adept at fostering teamwork to optimize service delivery.
Overview
9
9
years of professional experience
Work History
Customer Service Expert
Roadside Protect, INC, A Bosch Company
03.2021 - Current
- Optimized workflow by assigning tasks based on individual skill sets, leading to higher success rates in issue resolution.
- Mentored junior staff, resulting in increased productivity and improved performance metrics.
- Established rapport with clients by actively listening to their needs and addressing concerns empathetically and effectively.
- Decreased response time by implementing an effective ticketing system for customer support requests.
- Upheld quality control policies and procedures to increase customer
satisfaction. - Addressed customer problems quickly and according to service standards.
- Utilized successful strategies for customer service and daily
operations to continuously improve overall business and customer base. - Dispatching different clients and customers based on needs of service
- MIMS
- Shop Validations
- Floor support to help new and existing employees obtain approvals for cost and answers to pertinent questions
- Collaborated with team members to improve overall quality of customer interactions.
- Served as a trusted resource for both customers and colleagues alike, providing guidance on best practices related to customer service and support operations.
- Increased customer loyalty through proactive communication and follow-up after issue resolution.
Salon Manager
Great Clips
08.2016 - 03.2021
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Upheld quality control policies and procedures to increase customer
satisfaction. - Addressed customer problems quickly and according to service
- Opened salon to prepare for daily demands by setting up registers,
counting totals and organizing all needed supplies.standards.
Scheduled employees and oversaw customer appointment calendar.
Worked with diverse customers to provide satisfactory cuts and styles
appropriate to individual ages, tastes and style preferences. - Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
Education
Associate of Science - Business
Manchester College
North Manchester, INCosmetology
Moosehart Cosmetology School
Mooseheart, IL06-1981
Skills
- Call center experience
- Data entry proficiency
- Complaint handling
- Cultural awareness
- Sound Judgement
- Customer Service expertise
- Problem resolution
- Empathy display
- Patience demonstration
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Adaptability and flexibility
Timeline
Customer Service Expert
Roadside Protect, INC, A Bosch Company
03.2021 - Current
Salon Manager
Great Clips
08.2016 - 03.2021
Associate of Science - Business
Manchester College
Cosmetology
Moosehart Cosmetology School
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