Dorann Wysocki
Shorewood
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
25
25
years of professional experience
Work History
Insurance Verification Representative
Silver Cross Hospital
2019.05 - Current
- Streamlined internal communications between departments through effective use of email, phone calls, and in-person meetings to discuss insurance authorizations updates or concerns.
- Obtaining outpatient radiology authorizations
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Updated patient records with accurate, current insurance policy information.
- Prepare & Process insurance authorizations
- Training staff
- Communication with patients regarding authorization denials
- Obtaining retro authorizations for claims denial
Office Coordinator/Patient Referral Coordinator
Pain & Spine Institute
2010.10 - 2014.02
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Obtained authorizations for spinal injections , RFA, &surgical procedures
- Appealed claims denials.
- Check documentations for appropriate coding
- Verified that patients has proper insurance coverage prior to procedures
- Communicate with patients regarding insurance coverage before procedures are scheduled
- Answer phone calls
Medical Assistant
Sauk Medical Clinic
2008.08 - 2010.10
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Urine Drug Screening
- Assist Dr. with patient treatment
Workers Compensation Claims for State of Californi
Hartford Insurance
1999.08 - 2001.09
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Generated, posted and attached information to claim files.
- Posted payments to accounts and maintained records.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Notified insurance agents and accounting departments of policy cancellations and changes.
Education
Certification Medical Billing - Medical Billing & Coding
Career Step
Utah IL09.2018
Certification - Medical Assistant
Robert Morris University - Illinois
Chicago, IL05.1998
Certification - Phlebotomy
Kankakee Comunity College
Kankakee, IL04.1994
High School Diploma -
Joliet West High School
Joliet IL05.1991
Skills
- HIPAA Compliance
- Microsoft Office
- Follow-up skills
- Customer Service
- Attention to Detail
- Coverage and Authorizations
- Patient Communication
- Communication and Interpersonal Skills
- Electronic Medical Records
- Medical Terminology
- Prior authorization processing
- Insurance Coverage Verification
- Understanding of medical terms
- Eligibility Determination
- Document Management
- Documentation and Correspondence
- Medical Billing
- Radiology Knowledge
- Referral Coordination
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Decision-Making
- Patient Scheduling
- Insurance Authorizations
Timeline
Insurance Verification Representative
Silver Cross Hospital
2019.05 - Current
Office Coordinator/Patient Referral Coordinator
Pain & Spine Institute
2010.10 - 2014.02
Medical Assistant
Sauk Medical Clinic
2008.08 - 2010.10
Workers Compensation Claims for State of Californi
Hartford Insurance
1999.08 - 2001.09
Certification Medical Billing - Medical Billing & Coding
Career Step
Certification - Medical Assistant
Robert Morris University - Illinois
Certification - Phlebotomy
Kankakee Comunity College
High School Diploma -
Joliet West High School
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