Results-driven Operations Manager with a proven track record of streamlining processes, increasing operational efficiency, and driving revenue growth. Brings broad expertise in managing both internal and external interfaces across complex organizational structures. Adept at implementing scalable procedures and service standards while maintaining a strong focus on customer satisfaction. Recognized for cultivating positive team dynamics and enhancing morale among employees and leadership alike.
Full management of the company's flagship product assembly line, including planning, scheduling, and execution of end-to-end production processes.
Ongoing communication with international clients, providing Tier 1 technical support and rapid issue resolution.
Coordination and oversight of export and logistics operations, ensuring compliance with deadlines and regulatory standards while working closely with external partners and suppliers.
Cross-functional collaboration with engineering, supply chain, customer service, and support teams to address operational challenges and drive continuous improvement.
Led process optimization initiatives to improve production efficiency, product availability, and overall operational performance.
Effective leadership of operations team and fleet management – Successfully led a high-performing operations team of four members, fostering collaboration, increasing productivity, and promoting professional development.
Full responsibility for a fleet of 20 vehicles, ensuring optimal utilization, preventive maintenance, and strict compliance with safety standards.
Complex operations management – Directed logistics and execution of national experiments, private tests, and specialized trials for the company’s U.S. branch, ensuring seamless and timely delivery.
Executed over 200 experimental days for major automotive and AutoTech companies, demonstrating strong planning and execution skills under tight deadlines and budget constraints.
Office relocation management – Led the end-to-end process of relocating company offices, from planning through implementation, ensuring business continuity and smooth employee transition. Coordinated with contractors, vendors, and IT teams for logistics, infrastructure, and setup.
Test site setup and operations – Spearheaded the establishment of a dedicated testing facility for the company’s flagship product, managing equipment installation, safety protocols, and operational workflows.
Customer file management – Ensured accurate and up-to-date customer data to streamline operational processes and enhance service quality.
Invoice and quotation management in collaboration with internal and external stakeholders – Guaranteed precise and timely billing, payments, and pricing proposals aligned with company standards.
Effective leadership of a multidisciplinary team – Managed a diverse group comprising two engineers, a dispatcher, and four execution contractors, fostering a collaborative, high-performance work environment.
Inventory management and logistics – Oversaw the handling of raw materials and finished goods across the supply chain, ensuring availability, efficiency, and minimal disruptions.
Negotiation and vendor management – Successfully negotiated with shipping companies and customs brokers to secure favorable pricing and contractual terms.
International shipping and sales support – Collaborated closely with sales teams to synchronize shipping schedules with customer requirements and enhance service delivery.
Work methods training and implementation – Led employee training programs focused on standardized and efficient work practices, supporting continuous improvement initiatives.
Cross-functional team leadership
Operational excellence
Logistics management
Capacity planning
Forecasting
Ofiice 365
Jira
CRM
Instructor & Training Developer, National Military ICT School
2007–2010
Held a versatile role combining leadership, mentoring, and instructional design.
Oversaw the delivery and progress of commanders’ training courses, ensuring alignment with educational goals and military standards.
Led the development of training materials, including lesson plans, presentations, and learning aids, maintaining a high standard of quality and relevance.
Pioneered the implementation of e-learning initiatives, integrating digital platforms and technologies to modernize and optimize training effectiveness.