Summary
Overview
Work History
Education
Skills
Software
Timeline
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Dor Dalaly

Dor Dalaly

Back-Office Representative
Herzliya

Summary

Driven and detail-oriented professional with experience at Phoenix Financial, where I enhanced customer satisfaction and reduced processing errors through exceptional service and meticulous attention to detail. Excelled in document management and report generation, demonstrating a positive attitude and a commitment to operational excellence. Proven ability to implement effective changes, underscoring a track record of improving efficiency and customer service standards.

Personable and organized with knack for streamlining administrative processes, ensuring efficiency in back office operations. Possesses strong data management and documentation skills, coupled with keen understanding of basic finance and customer support. Committed to enhancing operational efficiency and contributing to organizational success.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Back-Office Representative

Phoenix Financial
08.2023 - Current
  • Ensured timely completion of projects, prioritizing tasks based on deadlines and importance.
  • Handled complex customer inquiries, resolving issues promptly and professionally while maintaining excellent customer service standards.
  • Reduced processing errors with thorough attention to detail and adherence to established protocols.

Operations Representative

Altschuler Shaham Investment House
12.2019 - 02.2023
  • Supported senior management by preparing comprehensive reports outlining key operational metrics trends insights.
  • Increased customer satisfaction through exceptional service and communication skills.
  • Reviewed and resolved discrepancies with invoices, working closely with accounting team.
  • Handled customer needs and issues by working with representatives and customers directly.
  • Supervised teams to monitor for correct execution of tasks.
  • Analyzed operational data to identify areas for improvement and implement necessary changes.

Transcriptionist and Translator

Freelance-writers
01.2017 - 02.2021
  • Enhanced transcription accuracy by diligently proofreading and editing final documents.
  • Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
  • Verified accuracy of transcribed material prior to finalization.
  • Stayed organized and kept detailed records to accurately track progress and client information.
  • Optimized transcription process by utilizing advanced software tools, resulting in increased productivity.

Education

Bachelor of Science - Political Science And Government

University of Haifa
Haifa
04.2001 -

Skills

    Data entry expertise

    Document management

    Invoice processing

    Report generation

    Customer service

    Positive attitude

    Office administration

    Office management

    Data entry

    Excel spreadsheets

Software

SQL

Excel

Office Softwares

Timeline

Back-Office Representative

Phoenix Financial
08.2023 - Current

Operations Representative

Altschuler Shaham Investment House
12.2019 - 02.2023

Transcriptionist and Translator

Freelance-writers
01.2017 - 02.2021

Bachelor of Science - Political Science And Government

University of Haifa
04.2001 -

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Dor DalalyBack-Office Representative