Donte Robertson
Bloomington
Summary
My goal is to become a successful and accomplished engineer by building strong technical skills, gaining real-world experience, and continuously learning new technologies. I am motivated to solve practical problems, contribute to innovative projects, and work with others to create safe, efficient, and meaningful solutions. With dedication, discipline, and a commitment to quality, I aim to grow from an emerging engineer into a trusted professional who makes a positive impact in the engineering field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PIM Technician
State Farm
Bloomington, IL
11.2019 - Current
- PIM Technician with 7 years of experience supporting production reliability by operating the Blue Crest machine and running a variety of State Farm policy types. Serve as a go-to support resource across PIM—helping with machine setup, troubleshooting operational issues, and training coworkers to maintain smooth starts, consistent throughput, and on-schedule output.
- Performing at a high level in production environments to support consistent operations and output.
- Trained in cut sheet, machine operator, and print operator areas, enabling strong cross-coverage.
- Trained multiple associates and onboard new team members to help them ramp up quickly.
- Serve as a first point of support when others need help in any PIM area.
- Apply troubleshooting and procedure adherence to maintain reliability, quality, and minimize disruptions.
Education
No Degree - CAD engineering
Heartland Community College
Bloomington, ILSkills
- PIM Production Support
- Blue Crest machine operation
- Machine setup & start-up support
- Troubleshooting & issue resolution
- Training & onboarding coworkers
- Operational reliability / uptime support
- Workflow support to maintain production schedules
- Cross-functional support across PIM processes
- Build and troubleshoot gaming PCs (part compatibility, assembly, BIOS/UEFI setup, cooling, drivers)
- Set up and manage a VPN for gaming (reliable connection, protocol selection, stability testing)
- Optimize for smoother gameplay (reduce connection issues, maintain stable latency)
Certification
- AWS Cloud Practitioner (In Progress) pursuing
- AWS Learning (LinkedIn)
- Completed 25 LinkedIn Learning Courses: AWS
Timeline
PIM Technician
State Farm
11.2019 - Current
No Degree - CAD engineering
Heartland Community College
Work History
- Walmart online shopper
I worked as a Walmart Online Shopper and provided customer service for 6 years, helping customers with orders, addressing inquiries, and ensuring a smooth shopping experience.
- Heritage Health
I worked at a nursing home for 5 years, assisting elderly residents with daily needs and providing support and care.