Jeff Stephens
Granite City
Summary
Results-driven estimator skilled in problem-solving and customer service. Established a reputation for reliability through detailed estimates and effective communication with clients, ensuring compliance and satisfaction.
Overview
29
29
years of professional experience
Work History
Estimator
Don's Auto Body
08.2024 - Current
- Analyzed vehicle damage to prepare detailed estimates for repair costs.
- Collaborated with technicians to assess and validate necessary repairs.
- Utilized estimating software to accurately calculate parts and labor expenses.
- Communicated effectively with customers to explain estimate breakdowns and timelines.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Reviewed insurance claims documentation to ensure compliance with company policies.
- Maintained up-to-date knowledge of automotive industry standards and pricing trends.
Truck Driver
Granite City Street Dept
07.2022 - 08.2024
- Operated heavy-duty trucks for efficient transportation of materials and equipment across city projects.
- Conducted routine vehicle inspections to ensure compliance with safety regulations and operational standards.
- Communicated effectively with supervisors regarding delivery schedules and project requirements.
- Maintained accurate logs of vehicle mileage, fuel usage, and maintenance activities for reporting purposes.
Auto Damage Adjuster
GEICO
08.2003 - 07.2022
- Evaluated auto damage claims for accuracy and compliance with company policies.
- Conducted thorough inspections of vehicles to assess damages and determine repair costs.
- Collaborated with repair facilities to ensure timely and accurate claim resolutions.
- Mentored junior adjusters on best practices for claim assessment and customer service.
- Consistently met or exceeded performance targets related to claim cycle time, accuracy, and customer satisfaction scores.
- Improved customer satisfaction by efficiently addressing and resolving auto damage claims.
Steel Worker
Granite City Steel
07.1997 - 08.2003
- Operated heavy machinery, ensuring compliance with safety regulations and operational standards.
- Fabricated steel components, utilizing precision tools and techniques to meet project specifications.
- Conducted quality inspections on finished products, identifying defects and implementing corrective measures.
- Collaborated with team members to streamline production processes, enhancing workflow efficiency.
Education
No Degree - History
SIUE Edwardsville, IL
EdwardsvilleHigh School Diploma -
Granite City Senior High
Granite City, IL. 6204005-1991
Associate of Arts -
Lewis And Clark Community College
Godfrey, IL05-1995
Skills
- Cost estimation
- Material takeoffs
- Estimate preparation
- Estimating software
- Project estimation and bidding
- Relationship building
- Time management
- Teamwork and collaboration
- Multitasking
- Problem-solving abilities
- Reliability
- Effective communication
- Teamwork skills
- Professionalism
- Customer service
Timeline
Estimator
Don's Auto Body
08.2024 - Current
Truck Driver
Granite City Street Dept
07.2022 - 08.2024
Auto Damage Adjuster
GEICO
08.2003 - 07.2022
Steel Worker
Granite City Steel
07.1997 - 08.2003
No Degree - History
SIUE Edwardsville, IL
High School Diploma -
Granite City Senior High
Associate of Arts -
Lewis And Clark Community College