Jeff Stephens
Granite City
Summary
Results-driven estimator skilled in problem-solving and customer service. Established a reputation for reliability through detailed estimates and effective communication with clients, ensuring compliance and satisfaction.
Overview
29
29
years of professional experience
Work History
Estimator
Don's Auto Body
Cottleville, Mo. 63304
08.2024 - Current
- Analyzed vehicle damage to prepare detailed estimates for repair costs.
- Collaborated with technicians to assess and validate necessary repairs.
- Utilized estimating software to accurately calculate parts and labor expenses.
- Communicated effectively with customers to explain estimate breakdowns and timelines.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Reviewed insurance claims documentation to ensure compliance with company policies.
- Maintained up-to-date knowledge of automotive industry standards and pricing trends.
Truck Driver
Granite City Street Dept
Granite City, Il. 62040
07.2022 - 08.2024
- Operated heavy-duty trucks for efficient transportation of materials and equipment across city projects.
- Conducted routine vehicle inspections to ensure compliance with safety regulations and operational standards.
- Communicated effectively with supervisors regarding delivery schedules and project requirements.
- Maintained accurate logs of vehicle mileage, fuel usage, and maintenance activities for reporting purposes.
Auto Damage Adjuster
GEICO
Granite City, IL 62040
08.2003 - 07.2022
- Evaluated auto damage claims for accuracy and compliance with company policies.
- Conducted thorough inspections of vehicles to assess damages and determine repair costs.
- Collaborated with repair facilities to ensure timely and accurate claim resolutions.
- Mentored junior adjusters on best practices for claim assessment and customer service.
- Consistently met or exceeded performance targets related to claim cycle time, accuracy, and customer satisfaction scores.
- Improved customer satisfaction by efficiently addressing and resolving auto damage claims.
Steel Worker
Granite City Steel
Granite City, Il. 62040
07.1997 - 08.2003
- Operated heavy machinery, ensuring compliance with safety regulations and operational standards.
- Fabricated steel components, utilizing precision tools and techniques to meet project specifications.
- Conducted quality inspections on finished products, identifying defects and implementing corrective measures.
- Collaborated with team members to streamline production processes, enhancing workflow efficiency.
Education
No Degree - History
SIUE Edwardsville, IL
EdwardsvilleHigh School Diploma -
Granite City Senior High
Granite City, IL. 6204005-1991
Associate of Arts -
Lewis And Clark Community College
Godfrey, IL05-1995
Skills
- Cost estimation
- Material takeoffs
- Estimate preparation
- Estimating software
- Project estimation and bidding
- Relationship building
- Time management
- Teamwork and collaboration
- Multitasking
- Problem-solving abilities
- Reliability
- Effective communication
- Teamwork skills
- Professionalism
- Customer service
Timeline
Estimator
Don's Auto Body
08.2024 - Current
Truck Driver
Granite City Street Dept
07.2022 - 08.2024
Auto Damage Adjuster
GEICO
08.2003 - 07.2022
Steel Worker
Granite City Steel
07.1997 - 08.2003
No Degree - History
SIUE Edwardsville, IL
High School Diploma -
Granite City Senior High
Associate of Arts -
Lewis And Clark Community College