DONOVON HOUSE
Chicago
Summary
Dedicated and experienced Security Officer with over a year of hands-on experience protecting merchandise, assets, and property across various retail and commercial environments. Proven track record of resolving security issues promptly and efficiently while maintaining a safe and secure atmosphere for customers and employees. Recognized for exceptional work ethic, strong customer service skills, and ability to remain calm under pressure. Committed to continuous professional development and creating secure environments for all stakeholders.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Loss Prevention Officer
TJ Max
Chicago
02.2023 - 11.2024
- Monitored premises through comprehensive surveillance and CCTV systems, deterring theft, vandalism, and unauthorized access
- Investigated and resolved security incidents efficiently, working closely with local law enforcement and management when necessary
- Enforced security procedures and protocols, ensuring safety for customers, employees, and company assets
- Delivered customer service and assistance during high-stress situations, effectively de-escalating conflicts
- Documented incidents accurately and prepared detailed reports for management review and legal proceedings
Crew Member
Chipotle Grill
Chicago
06.2021 - 01.2023
- Assisted with food preparation and customer service during peak hours while maintaining security awareness
- Patrolled assigned areas and maintained vigilant surveillance for potential security threats and safety hazards
- Responded to alarms and emergency situations quickly and efficiently, ensuring minimal disruption to business operations
- Inspected and secured premises, including locking doors and windows, to prevent unauthorized access after hours
- Prepared ingredients and meals for service during busy hours and customer service during peak hours while maintaining security awareness
Education
High School Diploma - General Studies
Noble Street College Prep
Chicago, ILSkills
- Surveillance systems
- Security implementation
- Crisis management
- CCTV Operation and Monitoring
- Customer Service Excellence
- Conflict Resolution and De-escalation
- Incident reporting
- Team Collaboration and Communication
Certification
- Security Guard License - State of Illinois (Active and Current)
- First Aid and CPR Certified - American Red Cross
- Customer Service Excellence Training - TJ Max Corporate Program
- Workplace Safety and Hazard Recognition Training
Volunteer Experience
Templeton Memorial Chapel - CARE Program, 1345 W Erie St, Chicago, IL, 60642, 09/01/21, 06/01/22, Provided support and assistance to community members in need through organized outreach programs., Collaborated with volunteer team to organize and execute community outreach programs and events., Demonstrated compassion and reliability while serving diverse community populations.
Personal Information
Templeton Memorial Chapel - CARE Program, 1345 W Erie St, Chicago, IL, 60642, 09/01/21, 06/01/22, Provided support and assistance to community members in need through organized outreach programs., Collaborated with volunteer team to organize and execute community outreach programs and events., Demonstrated compassion and reliability while serving diverse community populations.
Hobbies and Interests
Templeton Memorial Chapel - CARE Program, 1345 W Erie St, Chicago, IL, 60642, 09/01/21, 06/01/22, Provided support and assistance to community members in need through organized outreach programs., Collaborated with volunteer team to organize and execute community outreach programs and events., Demonstrated compassion and reliability while serving diverse community populations.
Timeline
Loss Prevention Officer
TJ Max
02.2023 - 11.2024
Crew Member
Chipotle Grill
06.2021 - 01.2023
High School Diploma - General Studies
Noble Street College Prep